Assistant Front Desk Manager role at Le Meridien Dehradun Resort & Spa
Job Description
Summary
Le Meridien Dehradun Resort & Spa is seeking an Assistant Front Desk Manager to lead and support daily front office operations, ensure exceptional guest experiences, and assist in managing front desk staff including bell/duty staff, switchboard, and guest services. This role balances operational responsibilities, team leadership, and customer service excellence.
Job Details at a Glance
| Job Title | Assistant Front Desk Manager |
|---|---|
| Location | Le Meridien Dehradun Resort & Spa |
| Position Type | Full Time |
| Career Area | Rooms & Guest Services Operations |
| Education Required | High school diploma or GED; or 2-year degree in Hotel & Restaurant Management, Hospitality, Business Administration, or related field |
| Experience Required | 2+ years in guest services, front desk, or related professional area (or no experience with a relevant degree) |
| Supervisory Experience | Entry-level management |
| License / Certification | None |
Key Responsibilities
Front Desk Team Management
- Lead, coach, and mentor front office staff to ensure operational efficiency and team performance.
- Serve as a role model by demonstrating professionalism, integrity, and effective communication.
- Manage daily shift operations and provide coverage in the absence of the Front Desk Manager.
- Monitor staffing levels to meet operational and guest service needs.
- Guide staff in adherence to credit policies, revenue optimization, and front desk procedures.
Guest Services Excellence
- Ensure high-quality guest service standards and satisfaction across all interactions.
- Handle guest complaints, disputes, and special requests promptly and professionally.
- Implement customer recognition and repeat-guest programs to enhance loyalty.
- Empower employees to deliver exceptional guest service consistently.
Operational & Financial Oversight
- Assist in achieving operating budgets and financial objectives.
- Monitor front desk activities and daily revenue performance.
- Participate in planning and executing operational policies and procedures.
- Analyze guest feedback, performance metrics, and service outcomes to improve operations.
Human Resource & Staff Development
- Identify staff development needs and provide coaching, mentoring, and training.
- Participate in performance appraisal processes and employee recognition programs.
- Foster a collaborative, respectful, and positive team environment.
- Ensure employees have appropriate supplies, uniforms, and resources.
Additional Responsibilities
- Support bell, switchboard, and concierge operations as needed.
- Communicate relevant information to supervisors, peers, and subordinates.
- Comply with loss prevention policies and safety standards.
- Perform front desk duties as necessary to maintain smooth operations.
Preferred Qualifications
- High school diploma or GED; or 2-year degree in relevant field.
- Minimum 2 years of experience in front office, guest services, or hospitality operations.
- Strong leadership, communication, and problem-solving skills.
- Ability to manage multiple tasks and lead a team effectively in a high-paced environment.
- Customer-focused mindset with a commitment to service excellence.
Why Join Le Meridien Dehradun Resort & Spa
- Work with a globally recognized Marriott brand known for authentic and chic guest experiences.
- Be part of a culture that celebrates creativity, curiosity, and memorable guest interactions.
- Opportunities for professional growth, training, and career advancement.
- Thrive in a supportive, collaborative, and service-driven environment.
Apply Now
Kickstart your career as an Assistant Front Desk Manager at Le Meridien Dehradun Resort & Spa.
👉 Apply on Marriott Careers