Analyst – D365 CRM & Power Platform | Deloitte India | Bengaluru
Job Description
Summary
Deloitte India is seeking a D365 CRM & Power Platform Analyst in Bengaluru to design, develop, and implement Microsoft Dynamics 365 CRM and Power Platform solutions. This role focuses on creating innovative CRM customizations, automation workflows, and business process solutions that enhance digital capabilities and drive operational efficiency.
The ideal candidate will have hands-on experience with Dynamics 365 Customer Engagement (CE), PowerApps, Power Automate, Azure Functions, and SSIS, with strong development skills in plugins, JavaScript, and web APIs. Join Deloitte to work on transformative projects across multiple industries, including healthcare, public sector, and enterprise clients, while growing your technical expertise.
Job Details at a Glance
| Job Title | Analyst – D365 CRM & Power Platform |
|---|---|
| Location | Bengaluru, India (Hybrid) |
| Entity | Deloitte Touche Tohmatsu India LLP |
| Designation | Analyst |
| Department | Technology & Transformation / Customer Solutions |
| Experience Required | 2–4 years in Dynamics 365 CRM & Power Platform |
| Tools & Platforms | Dynamics 365 CE, PowerApps, Power Automate, Power BI, Azure Functions, SSIS, Common Data Service |
| Shift Type | Regular Business Hours |
| Job Requisition ID | 83140 |
| Date Posted | October 5, 2025 |
Key Responsibilities
CRM & Power Platform Development
- Configure, develop, and support Dynamics 365 CRM solutions aligned with best practices.
- Customize Dynamics 365 CE with plugins, workflows, JavaScript, Logic Apps, and Azure Functions.
- Develop and maintain Power Platform applications: PowerApps Portal, Canvas, and Model-Driven Apps.
- Work with the Common Data Service (CDS) to ensure seamless data integration.
Solution Implementation & Support
- Create, modify, and troubleshoot existing CRM and Power Platform applications.
- Support multi-industry implementations, with focus on healthcare and public sector projects.
- Collaborate with internal teams to implement secure and efficient business process automation.
Technical Excellence & Innovation
- Maintain expertise in Microsoft technologies and cloud services.
- Participate in solution architecture, system integration, and CI/CD pipelines.
- Contribute to building innovative and scalable digital solutions for clients.
Skills & Expertise
- Strong D365 CRM Developer skills: plugins, workflows, JavaScript, and web API.
- Proficiency in Power Platform: PowerApps, Power Automate, Model-Driven Apps.
- Experience with SSIS, Azure Functions, Logic Apps, and Common Data Service.
- Knowledge of cloud-based architectures, Azure services, and security best practices.
- Excellent communication, problem-solving, and interpersonal skills.
Preferred / Nice-to-Have
- Hands-on exposure to Custom Pages, Power BI, Power Virtual Agent, ADF, and CI/CD pipelines.
- Familiarity with multi-industry implementations and large-scale CRM deployments.
- B.Tech / M.Tech or equivalent technical qualification.
Qualifications
- 2–4 years of core developer experience in Dynamics 365 CRM & Power Platform.
- Strong development, customization, and configuration skills in CRM and Power Platform.
- Experience with multi-industry solutions, preferably healthcare and public sector.
Why Join Deloitte
- Collaborate with a global technology team delivering innovative CRM and automation solutions.
- Gain exposure to advanced Microsoft technologies and cloud-based architectures.
- Access to career growth, skill development programs, and Deloitte University resources.
- Work in a hybrid, inclusive, and high-performance culture.
Apply Now
Advance your career as an Analyst – D365 CRM & Power Platform at Deloitte India, Bengaluru. Drive digital transformation, develop enterprise solutions, and make an impact across industries.