SPE-CX Multi-Channel Helpdesk Associate – Customer Support Executive | Gurgaon | Hybrid
Job Description
Summary
Cognizant is seeking a Multi-Channel Helpdesk Associate (SPE-CX) to join our Customer Experience (CX) Voice & Non-Voice Support team in Gurgaon, India. This full-time, hybrid role is ideal for candidates with excellent communication skills, technical troubleshooting abilities, and a passion for delivering top-tier customer service across chat, email, and phone channels. If you’re detail-oriented, thrive in fast-paced environments, and have strong familiarity with digital tools like Windows, Microsoft Office, and internet-based research, this is your opportunity to grow your career with one of the world’s most admired tech firms.
Job Details at a Glance
| Job Title | SPE-CX Multi-Channel Helpdesk Associate |
|---|---|
| Location | Gurgaon, India |
| Employment Type | Full-Time |
| Work Model | Hybrid |
| Shift Type | Rotational (including weekends, holidays) |
| Job Category | Technology & Engineering |
| Experience Required | 0–2 Years (Freshers welcome) |
| Job Number | 00065136761 |
| Tools & Platforms | Windows OS, MS Office, CRM Tools, Internet Browsers |
| Travel Requirement | None |
| Posting Date | August 28, 2025 |
Key Responsibilities
As a Customer Support Executive – Multi-Channel Helpdesk, your responsibilities include:
- Handling customer queries via phone, email, and chat in a clear, professional, and timely manner.
- Using strong written and verbal English communication skills to troubleshoot and resolve issues.
- Creating grammatically correct, accurate, and concise responses for customer interactions.
- Documenting all interactions in ticketing/CRM systems with precision.
- Collaborating with team members and escalating unresolved issues when necessary.
- Remaining calm and focused during high-pressure customer service scenarios.
- Utilizing desktop systems and internal tools for customer resolution.
- Maintaining high levels of customer satisfaction and operational efficiency.
- Demonstrating initiative, accountability, and ownership over customer interactions.
- Participating in continuous learning and team training programs.
- Adapting to flexible work schedules, including night shifts and public holidays, when required.
Required Skills
- Excellent English communication (spoken & written)
- Strong documentation and typing skills
- High attention to detail and comprehension skills
- Ability to manage multiple conversations simultaneously (chat/email/phone)
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and internet navigation
- Logical problem-solving and rational decision-making
- Ability to work both independently and in a team setting
- Organized, self-motivated, and action-oriented
Preferred Qualifications
- Bachelor’s degree in any discipline (IT-related fields preferred)
- 0–2 years of experience in a customer support, helpdesk, or BPO role
- Familiarity with CRM tools and ticketing systems
- Flexibility to work rotational shifts, weekends, and holidays
Why Join Cognizant?
- Be part of a global tech leader with over 300,000 professionals
- Consistently ranked among Forbes World’s Best Employers
- Enjoy a collaborative and inclusive work culture
- Access continuous learning and career growth opportunities
- Contribute to digital transformation initiatives for top global brands
Apply Now
👉 Ready to take the next step in your Customer Support career?
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