Jr. Online Analyst – Advanced (Process Executive – Voice) | Digital Marketing Support | Gurgaon (Work From Office)
Job Description
Summary
Cognizant is hiring a Jr. Online Analyst – Advanced for its Voice Process Executive team in Gurgaon, India. This is an excellent entry-level opportunity for candidates with 0–6 months of experience or freshers with a certification in Digital Marketing. As part of a 24/7 rotational shift model, you’ll provide high-quality technical and customer support, handle complex B2B escalation queries, and work in a fast-paced digital environment. Candidates with strong communication, documentation, and problem-solving skills are highly encouraged to apply.
Job Details at a Glance
| Job Title | Jr. Online Analyst – Advanced (Process Executive – Voice) |
|---|---|
| Location | Gurgaon, India |
| Work Model | Permanent Work From Office |
| Employment Type | Full-Time |
| Shift | Rotational (24×7), including nights/weekends |
| Experience Level | 0–6 Months (Freshers with Digital Marketing Certification) |
| Domain | ITES / BPO / KPO |
| Tools/Skills | MS Office, CRM, Windows OS, Internet Browsers |
| Job Number | 00062734421 |
| Travel Required | No |
| Date Posted | August 28, 2025 |
Key Responsibilities
As a Voice Process Executive in the Digital Marketing domain, you will:
- Deliver customer support through voice channels, ensuring timely resolution of queries
- Handle technical issues, app defects, and escalation tickets in a structured, logical manner
- Use digital marketing knowledge to support campaign performance queries (for eligible candidates)
- Document customer interactions clearly and maintain records in CRM tools
- Analyze customer issues, identify trends, and suggest improvements
- Work with minimal supervision and escalate unresolved cases as needed
- Maintain a high standard of professional communication (written & verbal)
- Support continuous improvement by identifying root causes and recommending solutions
- Adhere to operational SLAs and quality metrics consistently
Required Skills
- Excellent spoken and written English communication
- Proficient in documentation, email writing, and ticket handling
- Strong problem-solving and analytical thinking
- Attention to detail and ability to multi-task
- Fast and accurate typing skills
- Proficiency in Microsoft Office tools (Word, Excel, Outlook)
- Familiarity with Windows OS and browsing tools
- Customer-first mindset with ability to remain composed under pressure
- Flexibility to work in rotational shifts including nights/weekends
Preferred Qualifications
- Bachelor’s Degree in a Technical or Computer Science-related field (B.Tech, B.Sc IT, B.Sc CS, MCA, etc.)
- Digital Marketing Certification (mandatory for freshers)
- Prior internship or hands-on experience in customer service, voice support, or digital operations
Why Join Cognizant?
- Work with one of Forbes World’s Best Employers 2024
- Be part of a global team of 300,000+ professionals
- Build a long-term career path in Digital Operations and Customer Experience
- Get access to learning and development platforms to upskill
- Be part of an inclusive, energetic, and high-performance team culture
Apply Now
Ready to launch your career with a global leader?
👉 Apply Now via Cognizant Careers
Take your first step toward a rewarding role as a Jr. Online Analyst – Voice Process Executive in Gurgaon.