Customer Service Representative (Remote) – Work From Home | Cognizant – Kolkata, India
Job Description
Summary
Looking to kickstart your career in customer support? Join Cognizant as a Customer Service Representative (Remote) and become part of a global leader in digital transformation. This full-time, work-from-home opportunity based in Kolkata, India, offers a dynamic role with rotational shifts, perfect for candidates fluent in English and passionate about delivering exceptional service.
Whether you’re new to the industry or looking to grow your skills, this entry-level customer service job offers professional development, stability, and the flexibility to work remotely.
Job Details at a Glance
| Job Title | Customer Service Representative (Remote) |
|---|---|
| Company | Cognizant |
| Location | Kolkata, India (Remote / Work from Home) |
| Shift | Rotational Shifts (24/7 Support) |
| Experience Level | Entry-Level |
| Industry | Technology & Engineering / Customer Support |
| Job Type | Full-Time |
| Tools/Skills Required | Basic computer skills, CRM software proficiency |
| Language | English (Fluent – written and spoken) |
| Certification (Preferred) | Customer Service Certification or equivalent |
| Job ID | 00065339468 |
| Date Posted | August 29, 2025 |
| Work Model | Work from Home |
Why Join Cognizant as a Customer Service Representative?
At Cognizant, you’ll become part of a collaborative, inclusive environment where innovation thrives. As a remote customer support representative, you’ll contribute to a global team that values empathy, efficiency, and customer satisfaction.
Key Responsibilities
As a Customer Service Associate / Customer Care Executive, your role will include:
- Responding to customer inquiries via chat, email, or phone.
- Accurately processing customer orders and tracking requests.
- Resolving issues with professionalism and empathy.
- Navigating customer service tools and maintaining updated records.
- Working across departments to ensure seamless customer support.
- Adapting to rotational shifts, including evenings and weekends.
- Suggesting process improvements based on customer feedback.
- Staying current on product knowledge and updates.
- Meeting or exceeding daily support KPIs.
Required Skills & Qualifications
To succeed in this remote customer service job, you’ll need:
- Strong verbal and written communication skills in English.
- Attention to detail and accuracy in data entry and order processing.
- Basic technical skills for navigating CRM systems and online tools.
- A proactive, solution-oriented mindset.
- Ability to work independently while meeting deadlines.
- Flexibility to work in a 24/7 rotational shift environment.
- High-speed internet connection and quiet home setup for remote work.
Preferred Certifications
- Customer Service Certification or equivalent experience is a plus.
Life at Cognizant
- Join a team of over 300,000 global professionals.
- Thrive in a culture that values collaboration, integrity, and innovation.
- Access opportunities for career advancement, training, and personal development.
- Be part of a company recognized on Forbes World’s Best Employers 2024 list.
- Cognizant is an equal opportunity employer committed to diversity and inclusion.
Apply Now
Ready to take the next step in your customer service career?
👉 Apply directly via Cognizant’s official careers page
Start your journey with a global tech leader where your voice matters and your growth is supported.