Manager – SAP Customer Service (CS) | Bengaluru | Deloitte India
Job Description
Summary
Join Deloitte India as a Manager in SAP Customer Service (SAP CS) based in Bengaluru. We are seeking experienced SAP CS professionals with strong expertise in SAP S/4HANA Service, ECC modules including Advanced Return Management (ARM), warranty management, and in-house repair processes. This role offers an exciting opportunity to lead SAP CS operations, manage warranties, loaners, return sales orders, and credit/debit memo processes within a dynamic global professional services environment. Elevate your SAP CS career with Deloitte’s industry-leading consulting and transformation projects.
Job Details at a Glance
| Job Title | Manager – SAP Customer Service (SAP CS) |
|---|---|
| Location | Bengaluru, Karnataka, India |
| Employment Type | Full-time |
| Experience Required | 5+ years in SAP CS, SAP S/4HANA Service Management |
| Key Skills | SAP Customer Service (CS), SAP S/4HANA, ARM, Warranty Management, Plant Maintenance, Loaners, Return Sales Orders, Credit/Debit Memo |
| Shift | Day Shift |
| Entity | Deloitte Touche Tohmatsu India LLP |
Key Responsibilities
- Lead and manage SAP Customer Service (SAP CS) processes including Advanced Return Management (ARM) and warranty management within SAP S/4HANA and ECC environments.
- Oversee in-house repair operations ensuring timely and efficient repair workflows.
- Manage warranty claims, repair warranties, and warranty tracking integrated with Plant Maintenance (PM) modules.
- Handle loaner equipment management, coordinating the issuance and return processes.
- Process return sales orders efficiently, ensuring accuracy and compliance with company policies.
- Manage the creation and reconciliation of credit and debit memos related to returns and repairs.
- Collaborate cross-functionally with supply chain, finance, and service teams to optimize SAP CS workflows.
- Drive continuous improvement initiatives in SAP Customer Service processes and system configuration.
Required Skills & Qualifications
- Minimum 5+ years of hands-on experience with SAP Customer Service (SAP CS) in SAP S/4HANA or ECC environments.
- Strong knowledge of Advanced Return Management (ARM), warranty processes, and Plant Maintenance (PM) integration.
- Experience managing loaners, return sales orders, credit and debit memos within SAP CS.
- Proven ability to lead SAP CS projects and manage complex service operations.
- Excellent problem-solving, communication, and stakeholder management skills.
- Bachelor’s degree in Engineering, IT, Business Administration, or a related field preferred.
- Experience working in a professional services or consulting environment is a plus.
Why Work at Deloitte?
- Be part of a global leader in professional services, driving innovative SAP CS solutions.
- Access extensive learning and development programs at Deloitte University.
- Engage with top-tier clients across industries in challenging and rewarding projects.
- Thrive in an inclusive culture emphasizing collaboration, growth, and impact.
- Enjoy a comprehensive benefits package supporting your well-being and career growth.
How You’ll Grow
- Participate in formal and on-the-job training to deepen your expertise in SAP S/4HANA Customer Service.
- Develop leadership skills through mentoring and cross-functional project opportunities.
- Gain exposure to cutting-edge SAP technologies and global best practices.
- Build a network of industry experts and contribute to Deloitte’s thought leadership.
Apply Now
Ready to advance your career as a Manager in SAP Customer Service (SAP CS) at Deloitte Bengaluru? Take the next step and apply now to join a team committed to excellence and innovation.