Lead – SD Management | Customer Support & Data Operations | Chennai
Job Description
Summary
Sutherland is hiring for a Lead – SD Management role in Chennai, Tamil Nadu, focused on customer support, sales enablement, and data operations through chat-based platforms. This position is ideal for professionals with strong communication, multi-tasking, and problem-solving skills. You’ll work in a fast-paced, SLA-driven environment, supporting clients in logistics, supply chain, and freight forwarding industries. If you have a background in data entry, customer service, or logistics operations, this is your opportunity to grow in a tech-forward, global company.
Job Details at a Glance
| Job Title | Lead – SD Management (Customer Support & Chat Operations) |
|---|---|
| Location | Chennai, Tamil Nadu, India |
| Employment Type | Full-time, On-site (Brick and Mortar) |
| Shift | Night Shift / Rotational Shifts |
| Job ID | REF33462J |
| Date Posted | August 25, 2025 |
| Experience Level | Entry to Mid-Level |
| Tools/Technologies | EDI, Web Applications, Microsoft Office Suite |
| Industries Served | Logistics, Supply Chain, Freight Forwarding |
| Required Education | Any Graduate |
Key Responsibilities
🧾 Data Entry & System Navigation
- Accurately execute data entry and system maintenance tasks.
- Navigate freight movement platforms and production systems to retrieve relevant information.
🔍 Process Execution & Decision-Making
- Use decision trees to determine appropriate processing steps.
- Follow SOPs and escalation protocols for handling exceptions.
✅ Compliance & Quality
- Ensure all tasks adhere to customer profiles and standard operating procedures.
- Clarify ambiguous tasks before execution to avoid process errors.
- Meet or exceed productivity and quality metrics daily.
Required Skills & Competencies
- Proficiency in reading and understanding English.
- Quick adaptability to fast-paced and SLA-driven environments.
- Strong attention to detail, accuracy, and organizational skills.
- Capable of managing multiple applications using dual monitors.
- Critical thinking and problem-solving to respond to changing requirements.
- Excellent communication and interpersonal abilities.
Preferred Qualifications & Advantages
- Working knowledge of:
- Customs Brokerage
- Freight Forwarding
- Supply Chain or Logistics Operations
- Familiarity with:
- Electronic Data Interchange (EDI)
- Web-based logistics applications
- Microsoft Office applications (Excel, Outlook, Word)
- Strong prioritization and time management skills.
Why Join Sutherland?
- Work in a global tech-driven environment with future-ready tools.
- Be part of a company trusted for over 37 years in delivering customer experience excellence.
- Learn and grow in areas like logistics support, digital operations, and supply chain transformation.
- Thrive in a supportive, collaborative culture with career advancement opportunities.
Apply Now
🔗 Ready to launch your career in data operations and logistics support?
👉 Click here to apply directly via Sutherland’s official careers page