SOC Manager – Client Engagement | Kroll, Bangalore, India
Job Description
Summary
Kroll is hiring a SOC Manager – Client Engagement in Bangalore, India to lead a high-performing team within a 16×7 Security Operations Centre (SOC). This role is perfect for cybersecurity professionals with SOC leadership experience, responsible for overseeing security monitoring, incident resolution, SLA compliance, and client engagement. The ideal candidate has deep knowledge of SIEM platforms, threat intelligence tools, cybersecurity frameworks (MITRE ATT&CK, NIST, ISO 27001), and is skilled at managing client relationships and mentoring SOC analysts. Join Kroll to enhance your career in cybersecurity operations, client-facing security leadership, and incident management.
Job Details at a Glance
| Title | SOC Manager – Client Engagement |
|---|---|
| Location | Bangalore, India |
| Department | Cybersecurity / Security Operations Centre |
| Experience Required | 6–10 years (2+ years SOC leadership) |
| Education | Bachelor’s in Computer Science, Information Security, or related field |
| Shift | Rotational 16×7 |
| Certifications | CISSP, CISM, GIAC preferred; ITIL Foundation recommended |
| Apply Link | Kroll Careers |
Key Responsibilities
SOC Operations Management
- Lead and coordinate a team of 3–5 SOC analysts to ensure effective triage, investigation, and incident resolution.
- Monitor and maintain SOC workflows, ensuring SLA compliance and continuous service improvement.
Client Engagement
- Serve as the primary operational contact for clients, attending governance calls, incident reviews, and reporting sessions.
- Deliver executive summaries, SLA dashboards, and operational reports to stakeholders.
Incident Oversight
- Oversee timely escalation, containment, and resolution of security incidents following client-specific playbooks.
- Maintain and enhance SOPs, response playbooks, and shift handover protocols.
Team Leadership & Development
- Mentor SOC staff, conduct performance reviews, and support hiring and onboarding processes.
- Foster a high-performing, collaborative team environment to drive operational excellence.
Required Skills & Qualifications
- 6–10 years in cybersecurity operations, including at least 2 years in SOC leadership.
- Expertise with SIEM platforms (e.g., Microsoft Sentinel), EDR, SOAR, and ticketing systems (e.g., ServiceNow, Xurrent).
- Knowledge of cybersecurity frameworks: MITRE ATT&CK, NIST CSF, ISO 27001.
- Proven experience managing client-facing engagements and meeting SLAs.
- Strong communication and stakeholder management skills.
- Bachelor’s degree in Computer Science, Information Security, or related field.
Preferred Certifications
- CISSP, CISM, or GIAC certifications.
- ITIL Foundation for service management alignment.
Working Hours
- Rotational shifts within a 16×7 schedule.
- Flexibility to support critical incidents outside standard hours.
Why Join Kroll?
- Lead cybersecurity operations for global clients in a dynamic, fast-paced environment.
- Work with a dedicated SOC team, supporting clients across industries.
- Enhance your career in incident response, SOC management, and cybersecurity leadership.
- Be part of One Team, One Kroll, contributing to a collaborative and supportive organizational culture.
Apply Now
Submit your application for the SOC Manager – Client Engagement role via Kroll’s official careers portal: