Associate Customer Service Consultant Job in Kochi | Customer Support Specialist at Sutherland
Job Description
Summary
Looking for a career as an Associate Customer Service Consultant or Customer Support Specialist in Kochi? Join Sutherland, a global leader in AI, automation, and cloud engineering, to deliver exceptional customer experiences via phone support. This role focuses on resolving customer inquiries efficiently, meeting service-level agreements (SLAs), and maintaining high customer satisfaction. Ideal for fresh graduates and professionals eager to build a career in customer service with flexible shift options and cab facilities.
Job Details at a Glance
| Job Title | Associate Customer Service Consultant / Customer Support Specialist |
|---|---|
| Location | Kochi (Cochin), Kerala, India |
| Employment Type | Full-time, Brick and Mortar |
| Shift Timings | Rotational shifts including nights, 8 hours/day + 1-hour break |
| Experience Required | Fresh graduates (2025 passouts) eligible |
| Education | HSC / UG / PG Graduate (Arts, Science, Commerce, Engineering, Pharma, MBA, MCA) |
| Transport Facilities | Cab provided within 25 km radius |
| Job ID | REF32908B |
| Date Published | August 26, 2025 |
Key Responsibilities
- Handle inbound and outbound customer calls, delivering outstanding customer service.
- Resolve customer inquiries, concerns, and issues with accuracy and professionalism.
- Ensure all customer questions are answered promptly and clearly.
- Achieve monthly targets for customer satisfaction and productivity.
- Adhere to contact center SLAs and maintain contractual metrics.
- Follow all data security and non-disclosure agreements diligently.
- Complete required upskilling and e-learning courses to enhance skills.
- Participate actively in coaching sessions and implement feedback.
- Maintain 100% schedule adherence with no absenteeism.
- Contribute positively to reduce program shrinkage and improve team performance.
Required Skills & Qualifications
- Open to 2025 full-time graduates (HSC, UG, PG) across streams: Arts, Science, Commerce, Engineering, Pharma, MBA, MCA.
- Excellent verbal and written English communication skills.
- Strong analytical abilities and proficient typing skills.
- Flexibility to work in rotational shifts, including nights.
- Candidates must reside within 25 km radius of the Kochi office.
Why Choose Sutherland?
- Work with a global pioneer in Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics.
- Collaborate with iconic brands worldwide using market-leading technology.
- Grow your career in an inclusive and innovation-driven environment.
- Enjoy convenient cab facilities and a supportive workplace culture in Kochi.
Apply Now
Ready to join Sutherland as an Associate Customer Service Consultant or Customer Support Specialist in Kochi?
Apply directly on the official Sutherland careers website to start your journey today: