Cross Technology Managed Services Engineer (L3) – Remote | Chennai, India
Job Description
Summary
Are you an experienced Managed Services Engineer ready to support large-scale, cross-technology infrastructure? NTT DATA is hiring a Remote Cross Technology Managed Services Engineer (L3) to deliver proactive monitoring, technical support, and incident resolution across cloud, security, networking, and application domains. This is a full-time remote role based in Chennai, India, perfect for tech professionals with strong troubleshooting skills and a passion for process optimization and automation.
This senior-level role offers you the chance to work with global teams, contribute to operational excellence, and mentor junior engineers—all within one of the world’s top IT service providers.
Job Details at a Glance
| Position Title | Cross Technology Managed Services Engineer (L3) |
|---|---|
| Location | Chennai, Tamil Nadu, India (Remote) |
| Work Type | Full-time, Remote |
| Shift | Flexible (As per client/project requirements) |
| Level | L3 / Senior Engineer |
| Experience Required | 5+ years (Managed Services, Infrastructure) |
| Tech Domains | Networking, Cloud, Security, Applications |
| Tools & Frameworks | Monitoring Tools, ITIL, Automation Platforms |
Key Responsibilities
- Resolve complex technical incidents and manage high-complexity support tickets across multiple domains
- Use monitoring systems and proactive checks to identify issues before service impact
- Maintain SLAs with zero breaches through expert-level incident handling
- Mentor and support L1/L2 engineers with troubleshooting best practices
- Document repeatable tasks and contribute to internal knowledge bases
- Collaborate with third-party vendors and escalate unresolved issues when required
- Drive optimization and automation efforts across infrastructure operations
- Contribute to disaster recovery, patch management, and project deployments
- Ensure compliance and documentation are up to date and client-ready
Skills & Expertise
Technical Skills
- Deep experience in Managed IT Services, with multi-domain exposure
- Strong working knowledge of ITIL processes and ticketing systems
- Proficiency with monitoring, automation, and incident management tools
- Experience supporting cloud-based infrastructure and on-premise environments
Soft Skills
- Excellent communication and collaboration skills across teams and time zones
- Strong organizational and planning ability in fast-paced environments
- Problem-solving mindset with a customer-first approach
- Cultural awareness and ability to work across global client teams
Educational Qualifications
- Bachelor’s degree in Computer Science, IT, or equivalent practical experience
Why Join NTT DATA?
- Work with top-tier clients, including 75% of the Fortune Global 100
- Be part of a $30+ billion global technology leader
- Enjoy access to global training, upskilling, and growth opportunities
- Contribute to innovation in cloud, AI, cybersecurity, and infrastructure services
- Inclusive and diverse workplace culture with a focus on employee wellbeing
Apply Now
Ready to advance your career as a Remote Cross Technology Managed Services Engineer?