Networking Managed Services Engineer (L1) – Chennai, Tamil Nadu
Job Description
Summary
Looking to start your career in network support and infrastructure operations? NTT DATA is hiring a Level 1 Networking Managed Services Engineer in Chennai, Tamil Nadu. This full-time, on-site position is ideal for early-career IT professionals eager to gain hands-on experience with firewalls, routers, switches, and network monitoring tools in a dynamic, global environment.
In this role, you’ll work on network incident management, troubleshoot basic to moderately complex issues, and support high-performance IT infrastructure for enterprise clients. Join one of the world’s top IT services providers and grow your skills with access to cutting-edge technology and global best practices.
Job Details at a Glance
| Job Title | Networking Managed Services Engineer (L1) |
|---|---|
| Location | Chennai, Tamil Nadu, India |
| Work Mode | On-site |
| Job Type | Full-time |
| Experience Level | Entry-Level / Junior |
| Key Technologies | VPN, Firewalls, Routers, Switches, Cisco, Palo Alto, Juniper |
| Certifications (Preferred) | CCNA, CompTIA Network+, ITIL Foundation |
| Shift | Rotational or Business Hours (as per client requirement) |
| Domain | Network Operations / Infrastructure Support |
| Ticketing Tools | ITSM (e.g., ServiceNow, Remedy) |
Key Responsibilities
As a Level 1 Network Support Engineer, you will:
- Monitor network infrastructure and proactively identify incidents and problems.
- Resolve standard service requests using documented SOPs and knowledge articles.
- Escalate complex network issues to higher-level engineers or vendors.
- Support infrastructure involving VPN (Pulse Secure), Firewalls (Fortinet, Palo Alto), Cisco Nexus switches, routers (ASR, ISR), and Meraki devices.
- Manage and respond to ITSM tickets, providing support via phone, chat, or email.
- Perform routine maintenance tasks such as patching and basic configuration changes.
- Collaborate with cross-functional teams for seamless service delivery.
- Participate in disaster recovery activities and support minor project work.
- Contribute to documentation by updating knowledge base articles and operational procedures.
Essential Skills & Tools
- Basic knowledge of networking protocols: BGP, OSPF, EIGRP
- Familiarity with firewalls, switches, routers, and VPN appliances
- Experience with ticketing tools and incident tracking platforms
- Ability to follow SOPs and resolve routine incidents independently
- Strong communication and active listening skills
- Organizational and time-management abilities
- Willingness to work in shifts and adapt to changing environments
Preferred Qualifications
- Bachelor’s degree in Information Technology, Networking, or Computer Science
- IT certifications such as:
- Cisco CCNA
- CompTIA Network+
- ITIL Foundation
- 1–2 years of experience in a network support or infrastructure helpdesk role (preferred, not mandatory)
Why Join NTT DATA?
- Work at a global tech leader with $30+ billion in revenue and presence in 50+ countries.
- Support top-tier clients, including 75% of the Fortune Global 100.
- Access world-class learning and upskilling opportunities.
- Thrive in an inclusive, diverse, and collaborative work culture.
- Be part of one of the largest managed services networks in the world.
Apply Now
🔗 Ready to launch your network engineering career?
Click here to apply via the official NTT DATA Careers Page
Take the first step toward joining a global leader in managed IT services!