Technical Specialist – MS Security | On-Site Technical Support Engineer | Chennai, Tamil Nadu
Job Description
Summary
Looking for a challenging role as a Technical Specialist in MS Security or On-site Technical Support Engineer? Join NTT DATA in Chennai, Tamil Nadu, and become part of a global leader in IT services and innovation. This role focuses on providing advanced technical support for complex mechanical, software, and network systems with a strong emphasis on Microsoft technologies and security infrastructure. Ideal candidates will have proven experience in managed services, ITIL processes, and vendor management, ready to ensure seamless operations and maintain high client satisfaction through proactive problem resolution and technical expertise.
Job Details at a Glance
| Job Title | Technical Specialist – MS Security / Technical Support Engineer |
|---|---|
| Location | Chennai, Tamil Nadu, India |
| Work Type | Full-Time, On-Site |
| Shift | Day Shift |
| Experience Required | Proven experience in Managed Services and IT Support |
| Education | Advanced Diploma or Degree in IT / Computing or Equivalent Experience |
| Key Technologies | Microsoft Security, ITIL, Managed Services, Network & Software Troubleshooting |
| Category | Technical Engineering |
Key Responsibilities
- Provide expert technical support to field engineers, technicians, and customers troubleshooting complex software, hardware, network, and Microsoft security systems.
- Respond promptly to escalated issues where first-line support has been unsuccessful.
- Configure, install, test, and ensure operational readiness of client infrastructure.
- Monitor client systems proactively using specialized tools and respond swiftly to alerts.
- Diagnose root causes of incidents, manage ticket resolution from low to high complexity.
- Liaise with third-party vendors and escalate unresolved issues as required.
- Deliver onsite field engineering services, customer installation support, and technical training.
- Conduct monthly incident reviews to recommend process and service quality improvements.
- Maintain detailed incident logs and provide continuous updates to clients and internal systems.
- Identify automation and optimization opportunities to improve operational efficiency.
Skills & Qualifications
- Strong communication skills with the ability to work across diverse cultures and teams.
- Proactive planning and adaptability in a dynamic and high-pressure environment.
- Experience in applying ITIL framework and managed services best practices.
- Demonstrated ability to collaborate effectively with vendors and third-party providers.
- Proven troubleshooting skills with complex Microsoft security environments and networked systems.
- Strong client-focused mindset, delivering positive customer experiences at every interaction.
- Advanced diploma, bachelor’s degree, or equivalent in IT/Computing or related technical field.
Why Work with NTT DATA?
- Join a global IT leader investing $3.6+ billion annually in R&D and innovation.
- Work with cutting-edge Microsoft security technologies in a supportive, diverse workplace.
- Thrive in a company committed to inclusion, career growth, and a global culture.
- Engage with industry experts and innovative projects across technology and business domains.
Apply Now
Ready to advance your career as a Technical Specialist – MS Security or Technical Support Engineer? Take the next step with NTT DATA by applying today on our official careers page:
Apply Here
For further queries, contact our recruitment team directly