🚗 Service Manager – Mumbai | Tesla Vehicle Service Careers

Job Description

📝 Summary

Tesla is hiring a Service Manager in Mumbai to lead our innovative electric vehicle service operations. If you’re a dynamic leader with experience in managing customer service teams, operational excellence, and business performance, this role offers the opportunity to join a company at the forefront of the EV revolution. As a Tesla Service Manager, you’ll lead by example—developing teams, optimizing service processes, and delivering an unmatched customer experience. Be part of Tesla’s mission to accelerate the world’s transition to sustainable energy.

📌 Job Details at a Glance

🔧 Key Responsibilities

✅ Customer Experience Excellence

• Lead the service team in exceeding customer expectations at every interaction.
• Analyze customer feedback and service trends to improve processes and satisfaction.
• Implement service standards that define the premium Tesla experience.

👥 Team Leadership & Development

• Build, coach, and develop a high-performing service team.
• Foster a positive, open, and high-energy work environment.
• Provide coaching, mentoring, and career development plans to team members.
• Lead change with confidence and build future Tesla leaders.

🏭 Operational Excellence

• Own all aspects of service center performance—efficiency, safety, and output.
• Collaborate with Tesla’s operations team to implement improvements and streamline service delivery.
• Maintain high standards for quality control and workplace safety.

📊 Financial & Business Management

• Analyze service center financial performance, including revenue, costs, and margins.
• Manage daily operations with a focus on KPIs and performance metrics.
• Create and execute strategies to improve profitability and operational efficiency.

🎯 Required Skills & Qualifications

• Proven leadership experience in a fast-paced, customer-centric service environment.
• Strong business acumen with ability to manage operations, performance, and profitability.
• Excellent communication, coaching, and organizational skills.
• Experience driving change, leading teams, and creating a high-accountability culture.
• Strategic thinker who can translate vision into execution.
• Ability to thrive in dynamic, high-pressure settings.
• Passion for Tesla’s mission and sustainable energy.
• Fluent in English and local languages.
• Automotive industry experience is a plus but not mandatory.

🚀 Why Join Tesla as a Service Manager?

• Lead in one of the most innovative EV companies in the world.
• Influence how service is delivered at a global scale.
• Career growth in a company that values ownership, innovation, and customer obsession.
• Collaborate with passionate professionals driving real-world change.

✅ Apply Now

Are you ready to lead Tesla’s world-class vehicle service team in Mumbai?

👉 Click here to apply via Tesla’s Official Careers Page