Delivery Advisor in Mumbai or Delhi-TESLA
Job Description
Summary
Tesla is looking for a Delivery Advisor in Mumbai or Delhi to provide a world-class vehicle delivery experience to customers. As a key member of the sales and customer support team, the Delivery Advisor acts as the main point of contact from vehicle purchase to final handover. This role ensures a seamless, informative, and personalized delivery process—contributing directly to Tesla’s mission to accelerate the world’s transition to sustainable energy. If you’re customer-focused, detail-oriented, and passionate about electric vehicles, this is the perfect opportunity to join Tesla India.
Job Details at a Glance
| Position Title | Delivery Advisor |
|---|---|
| Location | Mumbai / Delhi, India |
| Department | Delivery, Sales & Customer Support |
| Employment Type | Full-time |
| Experience Level | 3+ years in customer service, automotive, or logistics |
| Shift Type | Day Shift (may include weekends) |
| Languages Needed | English + Local Languages |
| Tools Used | Tesla CRM, Tesla App, Delivery Mgmt Systems |
| Driver’s License | Required |
Key Responsibilities
🚗 Customer Engagement & Scheduling
- Serve as the main liaison between Tesla and customers after the vehicle purchase.
- Schedule vehicle deliveries based on customer preferences and vehicle readiness.
- Guide customers through all pre-delivery steps including financing, insurance, registration, and trade-ins.
📱 Customer Education & Orientation
- Conduct comprehensive vehicle walkthroughs, highlighting key features, EV benefits, and onboard technologies.
- Train customers on using the Tesla mobile app, charging networks, and over-the-air software updates.
- Personalize the experience to match customer needs and questions.
📝 Delivery Operations & Documentation
- Ensure all paperwork is accurate, compliant, and ready for the customer handover.
- Collaborate with internal teams (Sales, Logistics, Registration) to verify orders and manage exceptions.
- Maintain clean data records across Tesla platforms.
🤝 Post-Delivery Support & Troubleshooting
- Act as the go-to contact for customers post-delivery for initial queries and minor concerns.
- Coordinate with Tesla Service Centers if immediate support is needed after handover.
- Gather customer feedback to improve the overall delivery process.
Required Skills & Qualifications
- ✅ 3+ years in customer service, automotive delivery, logistics, or a similar field
- ✅ Strong interpersonal and communication skills with a customer-first mindset
- ✅ Proven ability to manage multiple tasks in a fast-paced, detail-driven environment
- ✅ Proficient in using digital tools and systems (CRM, order tracking, documentation software)
- ✅ Prior automotive, registration, or vehicle logistics experience is a plus
- ✅ Bachelor’s degree preferred
- ✅ Business proficiency in English and regional languages
- ✅ Must hold a valid driver’s license
Why Join Tesla?
- Work at the forefront of electric mobility
- Be part of an innovative, mission-driven company
- Contribute to exceptional customer experience and sustainability
- Grow with a globally recognized technology and automotive leader
Apply Now
Ready to be the face of Tesla’s world-class delivery experience in Mumbai or Delhi?
👉 Apply now on Tesla’s Official Careers Page
Help create unforgettable delivery moments for every Tesla owner.