Desktop Support Technician – IT Support Engineer (TESLA India)
Job Description
Summary
Join Tesla as a Desktop Support Technician and play a crucial role in delivering exceptional IT support across Tesla’s global infrastructure. This IT support technician position is ideal for candidates passionate about technology, troubleshooting, and customer service in a fast-paced corporate environment. You will provide technical support for desktops, laptops, mobile devices, AV systems, and networking issues, ensuring smooth operations for Tesla’s users worldwide. If you’re skilled in Windows, macOS, VOIP systems, and remote support tools, this is an exciting opportunity to accelerate your career with Tesla’s innovative IT operations team.
Job Details at a Glance
| Job Title | Desktop Support Technician |
|---|---|
| Location | India (Multiple locations/Remote flexibility) |
| Employment Type | Full-time |
| Department | IT / Engineering & IT |
| Shift | Rotational shifts including on-call and 24/7 support |
| Experience Required | 2+ years in desktop support and IT troubleshooting |
| Key Tools & Technologies | Windows, macOS, Avaya VOIP, MS SCCM, Jamf, Active Directory, O365 |
| Support Channels | Ticketing systems, phone support, onsite assistance |
Responsibilities
As a Desktop Support Technician, your core duties will include:
- Provide frontline technical support for desktops, laptops, mobile devices, printers, AV systems, and telephony across Tesla sites.
- Troubleshoot and resolve hardware/software issues in Windows and macOS environments.
- Manage and support endpoint devices including POS systems, kiosks, and telephony equipment (Avaya VOIP or equivalent).
- Diagnose network connectivity issues related to IP networks, DNS, DHCP, VPNs, and wireless LAN access.
- Use ticketing systems to track, escalate, and resolve incidents and service requests promptly within SLA.
- Support remote field personnel with communications and connectivity solutions.
- Perform basic phone system administration and AV system support including installation and configuration.
- Participate in on-call rotation providing 24/7 IT support including weekends.
- Maintain documentation of issues, resolutions, and workflows to ensure efficient knowledge sharing.
- Follow IT policies, standards, and escalation procedures with independent judgment.
Required Skills & Qualifications
- 2+ years of experience in desktop support, IT troubleshooting, or technical support roles.
- Strong knowledge of Windows OS, macOS, and related hardware/software support.
- Hands-on experience with VOIP telephony systems like Avaya or similar platforms.
- Skilled with ticketing systems such as Jira, ServiceNow, or equivalent.
- Working knowledge of network protocols: IP networking, DNS, DHCP, VPN, wireless LAN troubleshooting.
- Experience with Microsoft SCCM, Jamf, Active Directory, O365, and Windows Server environments.
- Ability to configure and troubleshoot endpoint devices, desktop applications, and POS systems.
- Basic understanding of AV systems: projectors, amplifiers, control panels, and matrix routers.
- Excellent problem-solving skills, strong attention to detail, and customer service orientation.
- Effective oral and written communication skills in English and local languages.
- Ability to work independently and prioritize tasks in a fast-paced, dynamic environment.
- Valid driver’s license and willingness to provide onsite support when required.
Why Tesla?
Tesla is at the forefront of innovation, pushing the boundaries of sustainable technology. As part of Tesla’s IT Operations team, you’ll have the opportunity to develop your technical expertise while supporting cutting-edge systems that power the future. We encourage continuous learning, teamwork, and operational excellence in a vibrant, global workplace.
Apply Now
Ready to join Tesla’s IT team as a Desktop Support Technician? Don’t miss this chance to grow your career with a world-leading technology company.
👉 Apply today on Tesla Careers
Take the first step towards a rewarding career in IT support with Tesla!