Cloud Desktop Infrastructure Support Engineer – Bangalore | Azure Virtual Desktop | Citrix | ITIL
Job Description
Summary
Join a leading technology team as a Cloud Desktop Infrastructure Support Engineer based in Bangalore. This role focuses on managing and supporting enterprise virtual desktop infrastructure including Azure Virtual Desktop, Citrix Virtual Apps and Desktops, RemoteApps, and Windows 365 platforms. Ideal for IT professionals skilled in cloud desktop support, virtual desktop infrastructure (VDI), and ITIL methodologies, this opportunity offers hands-on experience in managing cloud-hosted Windows environments, vendor coordination, incident resolution, and continuous service improvement. If you have strong expertise in virtual desktop management, networking, and security policies, and thrive in collaborative, fast-paced environments, this role is tailor-made for you.
Job Details at a Glance
| Job Title | Cloud Desktop Infrastructure Support Engineer |
|---|---|
| Locations | Bangalore, Kochi, Pune, Kolkata |
| Experience | Not Specified |
| Shift | Day Shift / Flexible |
| Job Function | IT Infrastructure Services |
| Role | Engineer |
| Key Skills & Tools | Azure Virtual Desktop, Citrix Virtual Apps, Windows 365, ITIL, Entra ID, Active Directory, Networking, Application Proxy, Automation |
| Job ID | 371667 |
| Educational Qualification | Bachelor of Engineering |
| Application Deadline | 31-Dec-2025 |
Key Responsibilities
- Administer and support the enterprise virtual desktop infrastructure (VDI) on Azure Virtual Desktop, RemoteApps, and Windows 365 platforms.
- Manage vendor relationships and coordinate platform updates, OS upgrades, image maintenance, provisioning, and decommissioning of virtual desktops.
- Oversee onboarding and integration of line-of-business applications ensuring compliance with platform and security requirements.
- Apply ITIL best practices to manage incidents, root cause analysis, and continuous service improvements.
- Collaborate with internal teams and vendors like Microsoft and Citrix to enhance automation and user experience.
- Maintain comprehensive infrastructure and end-user documentation.
- Ensure compliance with organizational security policies and report any security breaches.
- Deliver knowledge sharing and provide classroom/hands-on training to team members.
Essential Skills & Expertise
- Strong experience managing virtual desktop applications such as Citrix Virtual Apps and Desktops, Azure Virtual Desktop, or Remote Desktop Services.
- Proficient understanding of Entra ID / Active Directory, modern authentication, and integration with on-premises apps.
- Skilled in supporting modern workplace tools and adhering to security policies.
- Solid networking knowledge including DNS, firewalls, VPNs, and identity/access management.
- Effective communication, organizational, leadership, and teamwork skills.
- Ability to manage strategic vendors (Microsoft, Citrix) and work within ITIL frameworks.
Preferred Skills
- Experience in large-scale environment management including application proxy design, installation, and monitoring.
- Knowledge of application security best practices and compliance standards.
- Proven ability in troubleshooting hybrid authentication and authorization issues.
- Competency in scripting or coding for automation and system integration.
- Testing and quality assurance experience to ensure high-performing application proxy solutions.
- Involvement in implementing new IT products or service offerings.
Qualifications
- Bachelor’s degree in Engineering or related technical field.
- Demonstrated expertise in cloud desktop infrastructure support and IT infrastructure services.
Apply Now
Ready to advance your career as a Cloud Desktop Infrastructure Support Engineer? Join a dynamic team driving innovation in virtual desktop solutions across Bangalore and other locations.