💼 Analyst – Application Support (L1/L2) – Deloitte India – Bengaluru
Job Description
📌 Summary
Deloitte India is hiring for Application Support Analysts (L1 & L2) in Bengaluru, with opportunities to support critical financial services platforms across global clients. If you have experience in SQL, Shell Scripting, Linux, MySQL, and are passionate about solving complex application issues in real time, this is the role for you. Join a team that leads digital transformation in the Banking and Financial Services industry, delivering reliable, scalable technology support.
Whether you’re at the Analyst level (L1) with 2+ years of experience or an experienced L2 Application Support Specialist with 4+ years in the BFSI sector, Deloitte offers the right opportunity for you to grow, lead, and make an impact.
🗂️ Job Details at a Glance
| Job Title | Analyst – Application Support (L1 / L2) |
|---|---|
| Location | Bengaluru, India |
| Work Mode | On-site with shift-based work |
| Entity | Deloitte Touche Tohmatsu India LLP |
| Job Requisition ID | 84718 |
| Shift Timings | Rotational shifts (including weekends) |
| Experience Required | L1: 2+ years, L2: 4+ years |
| Technical Skills | SQL, Shell Scripting, Linux, Oracle, MySQL, Basic Java |
| Industry Experience | Banking preferred (Mandatory for L2) |
| Educational Qualification | Bachelor’s degree (no backlogs) |
| Notice Period | Immediate to 1 month |
| Date Posted | August 23, 2025 |
🧭 Role Overview
🔹 L1 Application Support – Analyst
Ideal for professionals with 2+ years of experience in application support roles across Financial Services or Tech Ops teams.
Key Responsibilities:
- Monitor and resolve application-related incidents and issues
- Support daily batch jobs and escalate issues as required
- Maintain logs, perform data checks, and ensure SLAs are met
- Coordinate with teams across development, QA, and infrastructure
Must-Have Skills:
- SQL proficiency
- Familiarity with Shell scripting, Linux
- Exposure to MySQL, Oracle, basic Java
- Ability to work in rotating shifts, including weekends
🔹 L2 Application Support – Analyst
Targeted at experienced support specialists with 4+ years and mandatory banking industry experience.
Key Responsibilities:
- Handle escalations from L1 support and resolve complex technical issues
- Maintain and enhance automation scripts and monitoring tools
- Ensure uptime of critical applications and coordinate fixes with engineering teams
- Provide root cause analysis and post-incident documentation
Must-Have Skills:
- Advanced SQL, Shell scripting / Linux
- Proficiency in Oracle / MySQL, and basic Java
- End-to-end application support experience in the Banking/Finance sector
🎯 Preferred Skills (Nice to Have)
- Familiarity with ITIL frameworks and incident management tools
- Exposure to DevOps practices or cloud-based monitoring systems
- Previous experience in financial services (BFSI) environments
🌟 Why Deloitte?
- Work with a global leader in consulting and professional services
- Be part of a collaborative and inclusive culture
- Access to upskilling and career mobility opportunities
- Thrive in a technology-first, client-impact-driven environment
📣 Apply Now
Don’t miss the opportunity to build your career with Deloitte’s Application Support team.