Senior Consultant – Salesforce Scrum Master (Marketing Cloud) | Deloitte India | Chennai
Job Description
Summary
Join Deloitte India as a Senior Consultant – Salesforce Scrum Master in Chennai and lead the end-to-end Agile delivery of Salesforce Marketing Cloud implementations for an automotive industry leader. You’ll champion campaign orchestration, customer segmentation, and digital marketing transformation using Journey Builder, Email Studio, and CDP. This role is ideal for a certified Scrum Master, adept in Agile project management, with strong domain knowledge across the automotive customer lifecycle—from lead generation to service.
Job Details at a Glance
| Key Information | Details |
|---|---|
| Job Title | Senior Consultant – Salesforce Scrum Master |
| Location | Chennai |
| Work Mode / Shift | Hybrid |
| Experience Required | 5+ years as Scrum Master, with Marketing Cloud & Agile delivery |
| Salesforce Tools Expertise | Journey Builder, Email Studio, Automation Studio, CDP/Data Cloud |
| Domain Focus | Automotive digital marketing, customer lifecycle |
| Tools / Platforms | Agile tools: JIRA, Azure DevOps, Confluence |
| Certifications Preferred | CSM, PSM I, PSM II |
| Requisition ID | 85181 |
| Date Posted | August 22, 2025 |
| Entity | Deloitte Touche Tohmatsu India LLP |
About Your Team
Become part of Deloitte’s Technology & Transformation and Salesforce Technology practice where innovation meets impact. Collaborate with diverse teams to help clients unlock business value through cutting-edge CRM, MarTech, and cloud capabilities that transform customer engagement.
Key Responsibilities
You will:
- Serve as the Scrum Master for Agile teams delivering Salesforce Marketing Cloud solutions: Journey Builder, Email Studio, Mobile Studio, CDP, and personalization.
- Facilitate Agile ceremonies: sprint planning, daily stand-ups, sprint reviews, retrospectives, and backlog refinement.
- Apply and evolve Agile best practices aligned to CRM/digital marketing goals.
- Remove blockers, drive accountability, and foster continuous process improvement.
- Collaborate with Product Owners, Salesforce Consultants, Data Analysts, and Campaign Managers to deliver on-time, high-quality results.
- Track sprint metrics—velocity, burndown—and maintain transparency with stakeholders.
- Coordinate dependencies across Martech, CRM platforms, and dealer networks.
- Safeguard sprint scope, adjust to changing priorities, and ensure adaptability in a dynamic marketing environment.
- Support campaign testing, QA coordination, UAT planning, and production rollout.
Required Skills & Experience
- At least 5 years as a Scrum Master, with deep experience in Salesforce Marketing Cloud delivery.
- Hands-on experience with Journey Builder, Email Studio, Automation Studio, and CDP/Data Cloud.
- Strong understanding of the automotive customer journey, including marketing, service, and re-engagement cycles.
- Proven record of leading digital marketing or CRM transformations using Agile.
- Proficiency in Agile tools: JIRA, Azure DevOps, Confluence.
- Exceptional facilitation, communication, and problem-solving abilities.
- Scrum Master certification (CSM or PSM I/II) is preferred.
Qualifications
- Relevant Bachelor’s degree in Engineering, Computer Science, Business, or a related discipline.
- Formal Scrum Master certification (CSM, PSM I/II) is highly desirable.
Why You’ll Love Working at Deloitte
- Lead transformational CRM and Marketing Cloud initiatives for a top-tier automotive brand.
- Collaborate with passionate, diverse teams in a culture of continuous learning and innovation.
- Explore global best practices and advance your Agile leadership in a dynamic consulting firm.
Apply Now
Take the next step in your Salesforce Agile career!
👉 Apply on Deloitte’s Official Careers Page
(Search using Job Requisition ID: 85181)