Assistant Manager – VCIP (Video KYC Process) | HSBC | Chennai | 6-Month Fixed Term Contract
Job Description
Summary
HSBC is seeking a highly motivated Assistant Manager – VCIP (Video Customer Identification Process) for a 6-month fixed-term role based in Chennai, India. This position plays a key role in the retail banking onboarding process, providing video KYC support, customer service, and regulatory compliance.
If you excel in customer interaction, have experience in video-based KYC verification, and want to be part of a global financial leader, this opportunity is perfect for you. Ideal for candidates looking to gain exposure in digital banking operations or re-enter the banking workforce on a project basis.
Job Details at a Glance
| Job Title | Assistant Manager – VCIP (Video KYC Process) |
|---|---|
| Job ID | 0000LLP4 |
| Location | Chennai, India |
| Department | Branch and Retail Banking |
| Job Type | Fixed Term – Full Time (6 Months) |
| Work Style | Office-Based |
| Shift | Rotational / Flexible Shifts |
| Opening Date | 29-Jul-2025 |
| Closing Date | 31-Aug-2025 |
| Experience Required | Customer Service / KYC / VCIP / Banking Operations |
| Tools/Skills | Video Conferencing, Customer Due Diligence, Compliance |
Key Responsibilities
- Conduct Video KYC (VCIP) calls with customers to enable seamless digital onboarding.
- Ensure the KYC process is completed in compliance with regulatory and HSBC standards.
- Deliver excellent customer service during face-to-face virtual interactions.
- Perform Customer Due Diligence (CDD) per standard operating procedures.
- Manage operational risks by following internal compliance guidelines.
- Ensure timely resolution of issues and customer queries within the VCIP workflow.
- Foster a customer-first and values-driven approach within the team.
- Maintain up-to-date knowledge of banking regulations and internal audits.
Required Skills & Experience
- Minimum graduate degree or higher (as per role requirements).
- Prior experience in customer service, KYC, or banking operations preferred.
- Proficient in English and any additional regional languages required by the process.
- Comfortable working in high-volume, fast-paced environments.
- Strong verbal communication and interpersonal skills.
- Ability to adapt to flexible shifts and changing schedules.
- Basic proficiency with PCs, video conferencing tools, and Microsoft Office applications.
Why Join HSBC on This Project?
HSBC offers a great platform for professionals looking to work with a global banking leader. This fixed-term contract role offers valuable exposure to:
- Digital KYC transformation in retail banking.
- Leading-edge customer onboarding processes.
- Regulatory compliance and governance within a multinational bank.
- An inclusive and professional work environment with learning potential.
Apply Now
Interested in joining HSBC and supporting their digital KYC mission?
👉 Click here to apply on HSBC’s official careers page
📅 Apply by: 31-Aug-2025