Salesforce Consultant – Customer, Sales & Service | Deloitte Bengaluru
Job Description
Summary
Deloitte India is seeking a Salesforce Consultant – Customer, Sales & Service in Bengaluru to design, implement, and optimize Salesforce solutions across Sales Cloud, Service Cloud, Marketing Cloud, Communities, and Industry Clouds. This role is ideal for candidates with hands-on experience in Salesforce configuration, customization, and end-to-end implementation, along with expertise in Salesforce integration, Lightning, and Force.com best practices. You will lead solution design, client demos, workshops, and drive digital transformation initiatives, helping clients maximize the value of Salesforce technology.
Job Details at a Glance
| Key Information | Details |
|---|---|
| Job Title | Salesforce Consultant – Customer, Sales & Service |
| Entity | Deloitte Touche Tohmatsu India LLP |
| Location | Bengaluru, India |
| Designation | Consultant |
| Job Requisition ID | 88369 |
| Experience Required | 3–5 years in Salesforce consulting or implementation |
| Employment Type | Full-Time |
| Shift | Standard Business Hours |
| Tools & Skills | Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Communities, Force.com, Lightning, Heroku, E-commerce Integration |
| Date Posted | October 10, 2025 |
Key Responsibilities
- Lead Salesforce solution design, configuration, and customization for Sales & Service functions.
- Manage end-to-end Salesforce implementations, including requirement gathering, system design, and testing.
- Conduct design workshops, client demos, and solution validation sessions to ensure alignment with business needs.
- Provide guidance on Salesforce integration, Lightning, and Force.com best practices.
- Develop project artifacts: requirement documents, system design documents, use cases, test plans, and training manuals.
- Collaborate with cross-functional teams to identify opportunities for process efficiency and digital transformation.
- Mentor junior team members and manage client deliverables effectively.
- Stay updated on emerging Salesforce technologies, features, and industry trends.
Skills & Expertise
- Hands-on experience with Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Communities, and Industry Clouds.
- Strong understanding of Lightning, Force.com platform, and Salesforce project methodology.
- Knowledge of Heroku, E-commerce integration, and Salesforce APIs is a plus.
- Proven experience in client management, multi-member team leadership, and solution delivery.
- Ability to translate business requirements into technical solutions and effort estimates.
- Excellent communication, documentation, and presentation skills.
- Familiarity with global Salesforce implementation best practices.
Qualifications
- Graduate degree in Science, Engineering, or related discipline from a premier institute.
- 3–5 years of relevant experience in Salesforce consulting or end-to-end implementation projects (India or global).
- At least 1–2 full-cycle Salesforce implementation experiences.
- Willingness to travel for short-term and long-term assignments.
Career Growth at Deloitte
- Work on complex Salesforce projects for clients across industries.
- Gain exposure to Salesforce ecosystem, digital transformation, and customer experience analytics.
- Access to Deloitte University and professional development programs to enhance skills and leadership capabilities.
- Collaborate with global teams and industry experts, building cross-functional expertise.
Apply Now
Advance your career as a Salesforce Consultant – Customer, Sales & Service at Deloitte Bengaluru. Lead digital transformation initiatives, client workshops, and Salesforce implementations, creating measurable business impact.