Senior Consultant – Oracle CX Sales & Service | Deloitte India | Bengaluru
Job Description
Summary
Deloitte India is hiring a Senior Consultant – Oracle CX Sales & Service in Bengaluru to join its Technology & Transformation (T&T) practice. This role focuses on implementing and optimizing Oracle CX Sales, Service, and CPQ Cloud solutions for clients, with a blend of technical and functional expertise.
The ideal candidate will have experience in Oracle CPQ Cloud end-to-end implementations, configuration, business rules scripting (BML), and integration with CRM/ERP systems. Experience in telecom industry solutions is preferred but not mandatory. This is an opportunity to work on digital transformation projects, helping clients improve customer operations, sales efficiency, and service delivery using Oracle CX and CPQ technologies.
Job Details at a Glance
| Job Title | Senior Consultant – Oracle CX Sales & Service |
|---|---|
| Location | Bengaluru, India |
| Entity | Deloitte Touche Tohmatsu India LLP |
| Department | Technology & Transformation / Deloitte Digital |
| Designation | Senior Consultant |
| Experience Required | 3+ years in Oracle CX/CPQ implementation |
| Tools/Platforms | Oracle CX Sales, Oracle Service Cloud, Oracle CPQ Cloud, BML, CRM, ERP |
| Shift Type | Regular Business Hours |
| Job Requisition ID | 78190 |
| Date Posted | October 5, 2025 |
Key Responsibilities
1. Oracle CX Sales & Service Implementation
- Lead end-to-end Oracle CPQ Cloud implementations, covering design, configuration, testing, and go-live.
- Configure product rules, pricing, and promotions for Sales & Service workflows.
- Customize business logic and pricing calculations using BML scripting.
- Integrate Oracle CX solutions with CRM, ERP, and other enterprise systems.
2. Client Engagement & Consulting
- Understand client requirements, business models, and sales/service processes.
- Collaborate with stakeholders to provide tailored CX solutions that enhance customer experience and operational efficiency.
- Provide functional and technical guidance to client teams throughout the implementation lifecycle.
3. Process Optimization & Support
- Identify opportunities for process improvements in sales, service, and CPQ operations.
- Troubleshoot issues, perform system validations, and ensure smooth deployment of Oracle CX solutions.
- Provide knowledge transfer and best practice guidance to clients.
Skills & Competencies Required
Must-Have
- Proven experience in Oracle CPQ Cloud implementation, including configuration, pricing logic, and business rules.
- Strong functional and technical expertise in Oracle CX Sales and Service modules.
- Knowledge of BML scripting for business logic customization.
- Ability to integrate Oracle CX with CRM, ERP, and other enterprise systems.
- Excellent communication, problem-solving, and client management skills.
Preferred
- Experience in the telecom industry, including pricing models and quoting processes.
- Oracle CPQ Cloud certification.
- Exposure to Deloitte Digital projects, Salesforce technology, or other digital transformation initiatives.
- Experience with digital marketing, analytics, and SaaS implementation.
Qualifications
- Bachelor’s degree in Engineering, IT, Business, or related fields.
- Hands-on experience in Oracle CX Sales, Service, and CPQ Cloud implementations.
- Ability to manage complex client projects and deliver high-quality, timely solutions.
Why Join Deloitte
- Work with cutting-edge Oracle CX technologies in large-scale client engagements.
- Collaborate with global teams to deliver digital transformation and customer experience solutions.
- Access continuous learning and development opportunities through Deloitte University and hands-on projects.
- Thrive in an inclusive, innovative, and growth-focused environment.
Apply Now
Advance your career as a Senior Consultant – Oracle CX Sales & Service at Deloitte India, Bengaluru. Join a team transforming customer operations, sales processes, and service delivery through Oracle CX solutions.