Product Owner – Customer Identity & Authentication | JPMorgan Chase, Plano & Hyderabad
Job Description
Summary
JPMorgan Chase is seeking a Product Owner – Customer Identity & Authentication to lead the strategy, development, and delivery of secure, customer-centric authentication solutions. This role focuses on safeguarding millions of customers while delivering frictionless access to Chase’s digital platforms. As a key member of the Consumer & Community Banking division, you will define the product vision, guide cross-functional teams, and implement innovative identity management and authentication solutions that balance security, compliance, and user experience. This is an exceptional opportunity for professionals with expertise in digital identity, authentication technologies, and product leadership to drive impactful solutions in a fast-paced financial environment.
Job Details at a Glance
| Job Title | Product Owner – Customer Identity & Authentication |
|---|---|
| Company | JPMorgan Chase |
| Locations | Plano, TX, USA; Hyderabad, India |
| Business Unit | Consumer & Community Banking |
| Job Category | Product Management / Digital Identity |
| Job ID | 210669461 |
| Contract Type | Full-Time |
| Apply Before | Open until filled |
| Experience Required | 5+ years in product management or identity/security domain |
| Tools / Technologies | Identity & Access Management, Authentication Protocols, Agile Tools (Jira, Confluence) |
Key Responsibilities
- Product Strategy & Roadmap: Define and execute the vision, strategy, and roadmap for digital identity and authentication products.
- Cross-Functional Leadership: Lead engineering, design, risk, compliance, and operations teams to deliver secure and scalable solutions.
- Innovation & Delivery: Evaluate emerging technologies to enhance authentication, including biometrics, MFA, and fraud detection tools.
- Risk & Compliance: Ensure adherence to regulatory standards (KYC, AML, privacy laws) and internal security controls.
- Customer Experience: Champion intuitive and seamless authentication journeys, leveraging analytics and user feedback.
- Performance Measurement: Track KPIs for adoption, security effectiveness, and customer satisfaction, using insights to prioritize enhancements.
- Stakeholder Engagement: Present product vision, progress, and outcomes to senior leadership and maintain strong organizational alignment.
Required Skills & Qualifications
- 5+ years in product management, focusing on digital identity, authentication, or security products, preferably in financial services.
- Deep understanding of identity management, authentication protocols, and security technologies.
- Proven experience delivering high-impact, complex products in cross-functional environments.
- Knowledge of regulatory and compliance standards related to customer identity (KYC, AML, privacy laws).
- Strong analytical, problem-solving, and decision-making abilities.
- Excellent communication and stakeholder management skills, including presenting to senior leadership.
- Highly organized and capable of managing multiple priorities in fast-paced environments.
Preferred Skills & Qualifications
- Experience with large-scale authentication platforms and identity solutions.
- Awareness of emerging trends in digital identity, fraud prevention, and cybersecurity.
- Advanced degree in Business, Computer Science, Engineering, or related field.
- Experience with agile development methodologies and tools such as Jira.
About JPMorgan Chase
JPMorgan Chase is a leading global financial institution, serving millions of customers through innovative financial solutions, including personal banking, credit cards, mortgages, small business support, and digital payments. We prioritize customer trust, security, and innovation while fostering a diverse and inclusive work environment that promotes professional growth.
Apply Now
Join JPMorgan Chase as a Product Owner – Customer Identity & Authentication and play a pivotal role in shaping secure and seamless customer experiences across our digital platforms. Lead innovative identity and authentication initiatives while driving impact across a global organization.