Manager – Placement and Billing (Great Britain) | WTW Careers | Mumbai, Maharashtra, India
Job Description
Summary
WTW (Willis Towers Watson) is hiring a Manager – Placement and Billing (Great Britain) in Mumbai, Maharashtra to lead client-focused operations within the Corporate Risk and Broking segment. This role is ideal for professionals with strong operations management, client service, and team leadership expertise. The Manager – Placement and Billing at WTW will oversee placement, billing, program development, renewals, and ongoing client service, ensuring seamless delivery while driving operational excellence and strategic growth.
Job Details at a Glance
| Job Title | Manager – Placement and Billing (Great Britain) |
|---|---|
| Company | WTW (Willis Towers Watson) |
| Location | Mumbai, Maharashtra, India |
| Job ID | 202503559 |
| Employment Type | Full-Time |
| Experience Required | 7+ Years in Operations/Client Service/Insurance |
| Key Skills | Operations Management, Client Service, Team Leadership, Billing, Placement, Process Improvement |
| Tools/Tech | RPA & NON-RPA Automation, Process/Workflow Design, Corporate Systems |
| Shift | Day Shift |
Key Responsibilities
Strategy & Business Planning
- Contribute to short- and long-term business unit (BU) strategy in collaboration with stakeholders.
- Support development and execution of the BU’s client service proposition and service delivery strategy.
Operations Management & Effectiveness
- Ensure operational activities meet agreed service level agreements (SLAs).
- Manage workflow, handle escalations, and delegate tasks effectively across the leadership team.
- Deliver and contribute to operational programs, projects, and services of significance to the BU.
- Align operations with Simplify, Grow, Transform strategy to improve risk, compliance, quality, and productivity.
- Proactively identify stakeholder needs and develop actionable solutions.
- Maintain compliance with statutory requirements and internal/external regulations.
- Foster strong internal and external stakeholder relationships to improve client satisfaction.
People Management & Development
- Build and develop inclusive, high-performing teams.
- Coach and develop line managers, conduct performance reviews, and manage succession planning.
- Collaborate with HR for talent acquisition, retention, and development initiatives.
- Serve as an escalation point for operational issues and complaints.
Top Competencies
- Client Focus & Stakeholder Engagement
- Team Leadership & Collaboration
- Driving Operational Excellence
- Innovation & Process Improvement
- Strategic Thinking & Problem Solving
- Talent Development & Coaching
- Adaptability to Change
Required Skills & Qualifications
- Education: Graduate or Postgraduate degree.
- Experience: Proven track record in client service, operations management, and process improvement.
- Technical Skills: Proficiency in RPA/NON-RPA automation, process/solution design, and business development/transformation.
- Leadership Skills: Demonstrated ability to lead teams, manage complex projects, and implement best practices.
- Analytical Skills: Strong critical thinking, strategic, and analytical capabilities.
- Interpersonal Skills: Excellent communication, collaboration, and stakeholder management abilities.
- Experience in transitions, knowledge transfer, and organizational effectiveness is preferred.
Why Join WTW?
- Lead high-impact placement and billing operations for the Great Britain line of business.
- Collaborate with top-tier professionals across Corporate Risk and Broking segments.
- Drive operational excellence and process improvements while mentoring future leaders.
- Gain exposure to RPA and automation technologies, and business transformation initiatives.
Apply Now
Advance your career as a Manager – Placement and Billing (Great Britain) with WTW in Mumbai.