Senior ServiceNow Consultant – KPMG Global Services | Bangalore
Job Description
Summary
KPMG Global Services (KGS) is seeking an experienced Senior ServiceNow Consultant (Senior-KDNI) in Bangalore to lead and implement ServiceNow applications across ITSM, GRC, SECOPS, HRSD, and CSM modules. This role focuses on end-to-end ServiceNow implementation projects, working in fast-paced Agile/Scrum environments, and delivering high-impact IT service solutions. The ideal candidate will have proven expertise in ServiceNow platforms, ITIL processes, and integration frameworks, with the ability to mentor teams, drive practice development, and implement innovative automation solutions.
Job Details at a Glance
| Attribute | Details |
|---|---|
| Job Title | Senior ServiceNow Consultant – Senior-KDNI |
| Company | KPMG Global Services |
| Location | Two, Bangalore, Karnataka, 560103, India |
| Job Type | Full-Time |
| Experience Required | 5+ years in ServiceNow Implementation projects |
| Education | Bachelor’s or Master’s degree in IT, Computer Science, or related field |
| Tools/Technologies | ServiceNow ITSM, GRC, SECOPS, HRSD, CSM, Agile/Scrum tools |
| Application Deadline | 09/29/2025 |
| Work Schedule | Full-Time |
Key Responsibilities
ServiceNow Implementation & Technical Leadership
- Lead ServiceNow implementation projects, ensuring delivery on ITSM, GRC, SECOPS, HRSD, and CSM modules.
- Act as a track lead for functional areas such as Incident Management, Integration, and Automation.
- Design technical solutions on the ServiceNow platform to meet business needs and IT objectives.
- Apply Agile/Scrum principles in 2-week sprints, managing stories, tasks, testing, and peer reviews.
Process Improvement & Innovation
- Identify opportunities to automate processes, enhance efficiency, and improve IT service delivery.
- Ensure best practices in development are followed, mentoring junior team members and peers.
- Contribute to practice development through innovation, presales, hiring, and resourcing initiatives.
Stakeholder Management & Collaboration
- Collaborate with multiple stakeholders to align IT solutions with organizational goals.
- Communicate technical designs and project updates effectively to management and cross-functional teams.
- Foster a high-performance team culture and participate in strategic planning initiatives.
Skills & Competencies
- Hands-on experience with ServiceNow applications (ITSM, GRC, SECOPS, HRSD, CSM).
- Strong knowledge of ITIL framework and IT management tools.
- Proven experience in end-to-end ServiceNow implementation projects, not just enhancements or managed services.
- Agile/Scrum methodology expertise for ServiceNow deployment.
- Excellent communication, analytical, collaboration, and presentation skills.
- Ability to manage multiple priorities under tight timelines and drive high-quality delivery.
- Experience in integration frameworks within ServiceNow.
Qualifications
- Education: Bachelor’s or Master’s degree in IT, Computer Science, or related discipline.
- Experience: Minimum 5 years in ServiceNow implementation projects, preferably in Agile/Scrum environments.
- Certifications: ServiceNow certifications preferred; ITIL certification is advantageous.
Apply Now
Advance your career as a Senior ServiceNow Consultant (Senior-KDNI) at KPMG Global Services, Bangalore. Apply directly via the official KPMG careers portal: Apply Here