Senior-KDNI – ServiceNow Consultant | KPMG Global Services – Bangalore
Job Description
Summary
KPMG Global Services (KGS) is hiring an experienced Senior-KDNI ServiceNow Consultant to join our dynamic Bangalore team. The ideal candidate will have prior experience in ServiceNow implementation projects, specializing in ITSM, GRC, SecOps, HRSD, and CSM modules. This role requires expertise in agile implementation, ITIL best practices, and ServiceNow integration frameworks, with the ability to deliver complex ITSM deployments and drive innovation in automation. The Senior-KDNI will act as a track lead or solution architect, mentoring teams, optimizing processes, and contributing to KGS’s practice development initiatives.
Job Details at a Glance
| Attribute | Details |
|---|---|
| Job Title | Senior-KDNI – ServiceNow Consultant |
| Company | KPMG Global Services |
| Location | Two, Bangalore, Karnataka, 560103, India |
| Job Type | Full-Time |
| Experience Required | Prior ServiceNow Implementation experience (Not enhancements/Managed Services) |
| Education | Bachelor’s or Master’s in Computer Science, IT, or related field |
| Certifications | ITIL Foundation or relevant ServiceNow certifications preferred |
| Tools/Technologies | ServiceNow ITSM, GRC, SecOps, HRSD, CSM, Integration Frameworks |
| Application Deadline | 09/29/2025 |
| Work Schedule | Full-Time |
Key Responsibilities
ServiceNow Implementation & Leadership
- Lead end-to-end ServiceNow implementation projects, acting as track lead or solution architect for modules including ITSM, GRC, SecOps, HRSD, and CSM.
- Coach team members on best development practices, ensuring high-quality delivery.
- Manage complex ITSM deployments, coordinating with multiple stakeholders and cross-functional teams.
Agile & Scrum Delivery
- Execute projects using Scrum-based Agile methodology (2-week sprints), handling user stories, tasks, testing, and peer reviews.
- Facilitate collaboration between IT, QA, design, and product teams for seamless project delivery.
- Foster a culture of transparency, ownership, and continuous improvement within the implementation team.
Technical Design & Innovation
- Design and develop technical solutions on the ServiceNow platform to meet IT and business requirements.
- Act as a Senior Developer or Solution Architect to deliver innovative solutions for process automation and efficiency improvements.
- Identify opportunities to optimize systems and increase operational effectiveness.
Practice Development & Mentoring
- Contribute to practice development initiatives such as innovation, presales, hiring, and resourcing.
- Mentor junior team members and participate in team building, recognition, and strategic goal setting.
- Support organizational growth by fostering high-performance teams and promoting knowledge sharing.
Required Skills & Competencies
- Extensive experience in ServiceNow implementation projects (ITSM, GRC, SecOps, HRSD, CSM).
- Strong understanding of ITIL framework and IT management tools.
- Proven ability to manage complex ITSM tool deployments and coordinate multiple stakeholders.
- Hands-on experience with ServiceNow integration frameworks.
- Familiarity with Scrum methodology and Agile practices.
- Excellent analytical, collaboration, communication, and presentation skills.
- Ability to work under pressure and deliver within tight timelines.
Qualifications
- Education: Bachelor’s or Master’s degree in Computer Science, IT, or related field.
- Certifications: ITIL Foundation or relevant ServiceNow certifications preferred.
- Experience: Prior experience in ServiceNow implementation projects, leading technical tracks or modules.
Apply Now
Elevate your career as a Senior-KDNI ServiceNow Consultant at KPMG Global Services, Bangalore. Apply directly via the official KPMG careers portal: Apply Here