Associate – Application Support (Aura) | PwC India – Gurugram
Job Description
Summary
PwC India is seeking an Associate – Application Support (Aura) to join its Internal Firm Services (IFS) IT team in Gurugram. This role is ideal for professionals with experience in application support, IT service management, and cloud platforms. You will act as the primary point of contact for Aura-based applications, ensuring system performance, troubleshooting issues, and collaborating with development teams to improve functionality. If you are skilled in Aura framework support, PaaS/cloud services, and IT incident management, this role provides an excellent opportunity to grow in a dynamic IT operations environment.
Job Details at a Glance
| Job Title | Associate – Application Support (Aura) |
|---|---|
| Location | Gurugram, Novus Tower, India |
| Line of Service | Internal Firm Services (IFS) |
| Specialism | IFS – Internal Firm Services – Other |
| Experience Required | 4+ Years |
| Education Required | Any UG/PG (Bachelor’s or Master’s degree) |
| Skills/Tools | Aura Framework, ITSM, Cloud Platforms, Troubleshooting, Ticketing Systems |
| Grade | Associate |
| Travel Requirements | As required |
Key Responsibilities
1. Application Support & Troubleshooting
- Serve as the primary point of contact for all Aura-based application issues.
- Diagnose, troubleshoot, and resolve application errors, performance issues, and user-reported problems.
- Monitor system performance and proactively identify potential risks or failures.
2. Collaboration & Process Improvement
- Work closely with development teams to resolve recurring issues and enhance application functionality.
- Provide training and guidance to users and support team members on Aura application features.
3. IT Service Management & Reporting
- Manage incidents, service requests, and ensure adherence to ITIL-based processes.
- Communicate effectively with stakeholders regarding issue status, resolutions, and updates.
- Ensure compliance with IT policies, cloud platform standards, and PaaS service management practices.
Required Skills & Qualifications
Mandatory Skills:
- Hands-on experience with Aura framework applications.
- Strong understanding of cloud services and Platform-as-a-Service (PaaS) offerings.
- Ability to troubleshoot and resolve technical issues related to automation workflows and system integrations.
Preferred Skills:
- Familiarity with ticketing systems and support tools (e.g., ServiceNow).
- Knowledge of IT service management frameworks and incident/problem management.
Years of Experience: 4+ years
Education Qualification:
- Bachelor’s or Master’s degree in any relevant discipline.
Additional Competencies:
- Strong communication, active listening, and interpersonal skills.
- Customer-focused mindset with experience in escalation management and service delivery.
- Ability to work independently and manage multiple priorities under tight deadlines.
Why PwC India?
Join PwC India’s vibrant IT community, where you will contribute to smooth IT operations, system reliability, and process optimization across the organization. Benefit from a purpose-driven environment, career growth opportunities, mentorship, and exposure to innovative IT practices in a global professional services firm.
Apply Now
Advance your career as an Associate – Application Support (Aura) at PwC India, Gurugram. Apply directly through the official PwC India careers portal: Apply Here