Manager – End User Support | EY Technology Consulting | Hyderabad
Job Description
Summary
EY (Ernst & Young), a global leader in consulting and professional services, is hiring a Manager – End User Support (Tech Consulting, FS, CNS, TC Platforms) in Hyderabad, India. This role is ideal for IT professionals with 8+ years of experience in technical support, IT operations, and people leadership. As a Manager in EY’s Technology Consulting team, you’ll oversee end-user technical support, manage teams, resolve escalated issues, and collaborate with stakeholders to ensure high system performance, efficiency, and user satisfaction.
If you’re passionate about IT support management, enterprise technology, and leadership, this is your chance to build a rewarding career with EY.
Job Details at a Glance
| Position | Manager – End User Support (Tech Consulting, Platforms) |
|---|---|
| Company | EY (Ernst & Young) |
| Location | Hyderabad, India |
| Department | Technology Consulting – FS, CNS, TC Platforms |
| Experience | 8+ years (including 5+ years in technical support, supervisory experience preferred) |
| Qualification | Bachelor’s degree (Master’s preferred) in IT/related fields |
| Employment Type | Full-time, Permanent |
| Salary | Competitive (based on experience) |
Key Responsibilities
As an EY End User Support Manager in Hyderabad, you will:
- Lead, hire, and mentor IT support staff, setting performance standards and reviewing performance.
- Oversee resolution of end-user technical issues including configuration, maintenance, troubleshooting, security, and monitoring.
- Provide technical leadership for escalated issues and collaborate with stakeholders to resolve complex challenges.
- Maintain knowledge base articles, support procedures, and ensure staff training on IT systems.
- Evaluate existing hardware/software systems, recommend upgrades, and support system optimization.
- Ensure compliance with EY’s IT and Information Security policies.
- Support implementation and testing of new IT solutions, ensuring smooth integration.
- Deliver on-site technical and user support as required.
Skills & Attributes for Success
- Strong analytical, problem-solving, and technical troubleshooting skills.
- Excellent communication and interpersonal abilities.
- Ability to build strong client and stakeholder relationships.
- Proven leadership and mentoring skills.
- Flexibility, adaptability, and creativity in problem-solving.
Qualifications & Experience
- Must Have:
- 8+ years of IT support experience, with at least 5 years in technical support roles.
- Prior supervisory or managerial experience.
- Strong knowledge of end-user systems, IT operations, and hardware/software troubleshooting.
- Expertise in issue resolution and IT service delivery.
- Preferred:
- Master’s degree in IT, Computer Science, or related field.
- Experience in large-scale enterprise IT environments.
- Strong facilitation, presentation, and stakeholder management skills.
What EY Offers
- Competitive salary with performance-based rewards.
- Access to global learning, certifications, and leadership development.
- Supportive and inclusive work culture.
- Flexible working arrangements for better work-life balance.
- Opportunities to work with global clients and cutting-edge technology.
Apply Now
Step into a leadership role with EY Technology Consulting in Hyderabad. Build your career with one of the world’s most trusted professional services firms.