Sr. Process Associate – Opportunity to Cash | Siemens Careers | Bangalore
Job Description
Summary
Siemens Technology and Services Private Limited is hiring a Senior Process Associate – Opportunity to Cash in Bangalore. This role is ideal for professionals with service desk experience, ERP knowledge, and strong customer service skills who want to grow their careers with a global leader in digital solutions and business services.
As part of Siemens Global Business Services (GBS), you will support transactional operations, handle customer queries, manage ERP processes, and ensure timely execution of critical business services. With 24/7 global support responsibilities, this role offers dynamic work exposure, growth opportunities, and the chance to work on a truly international platform.
Job Details at a Glance
| Job Title | Sr. Process Associate – Opportunity to Cash |
|---|---|
| Company | Siemens Technology and Services Pvt. Ltd. |
| Organization | Siemens Global Business Services (GBS) |
| Location | Bangalore, Karnataka, India |
| Department | Customer Services |
| Job Family | Opportunity to Cash / Service Desk |
| Job Type | Full-time, Permanent |
| Experience Level | 2+ years of experience in Service Desk / Customer Support |
| Work Mode | Onsite with rotational shifts (24/7) |
| Job ID | 478943 |
Key Responsibilities
- Accurately and timely execute transactional services from the global product catalogue for internal Siemens customers.
- Handle customer calls, log notifications in ERP, dispatch engineers, upload productive hours, close notifications, and conduct NPS surveys.
- Support Australia and New Zealand regions with rotational shift coverage (including weekends).
- Maintain the highest quality standards and ensure compliance with Siemens policies and guidelines.
- Provide regular reporting (daily/weekly/monthly) on processed transactions and open items.
- Ensure robust tracking mechanisms for daily tasks and deadlines.
- Train and mentor new associates, track performance, and provide feedback for improvement.
- Flexibly work during month-end and quarter-end closures with extended support as required.
Required Skills & Qualifications
- Experience: Around 2 years in Service Desk or Customer Support roles.
- Technical Skills: Knowledge of ERP systems (preferred).
- Soft Skills:
- Strong communication skills (AU accent preferred).
- Excellent customer service orientation.
- Ability to collaborate in a team environment.
- Analytical and open-minded approach to problem-solving.
- Flexibility: Willingness to work rotational shifts, weekends, and extended hours during peak periods.
Why Join Siemens GBS?
- Be part of Siemens Global Business Services, a trusted partner for over 20 years delivering end-to-end business services worldwide.
- Work with a diverse, global team supporting critical operations across multiple regions.
- Exposure to digital transformation, ERP systems, and global service delivery models.
- Opportunities for career growth, professional training, and international mobility.
- Inclusive workplace culture that values authenticity, innovation, and diversity.
Apply Now
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