Consultant – Service Operations Management (SOM) | Deloitte India | Bengaluru (Pan India)
Job Description
Summary
Deloitte India is hiring a Consultant – Service Operations Management (SOM) with 3–5 years of IT service operations experience. This role is ideal for professionals with expertise in incident, problem, and change management, ITSM tools (ServiceNow/BMC Remedy), ITIL practices, and operational performance monitoring. Join Deloitte to deliver operational excellence and service reliability across enterprise IT environments.
Job Details at a Glance
| Job Title | Consultant – Service Operations Management (SOM) |
|---|---|
| Company | Deloitte Touche Tohmatsu India LLP |
| Location | Bengaluru (Pan India) |
| Designation | Consultant |
| Experience | 3–5 years |
| Education | Bachelor’s in Computer Science, IT, or related field |
| Domain | IT Service Operations, ITIL, ITSM |
| Requisition ID | 89137 |
Key Responsibilities
- Deliver IT services across infrastructure, applications, and platforms using ITIL best practices.
- Manage incident, problem, change, and service request processes effectively.
- Monitor KPIs/SLAs, analyze performance, and prepare dashboards/reports.
- Drive root cause analysis (RCA) and implement continuous improvements.
- Use ITSM tools like ServiceNow or BMC Remedy for ticketing and workflows.
- Support service onboarding, transition planning, and operational readiness.
- Enforce service governance frameworks and SOPs.
- Participate in shift operations, on-call rotations, and weekend support when required.
Required Qualifications
- 3–5 years of IT service operations experience in consulting or enterprise environments.
- Strong knowledge of ITIL v3/v4 framework.
- Hands-on experience with ServiceNow, BMC Remedy, or other ITSM platforms.
- Familiarity with infrastructure monitoring and escalation workflows.
- Strong analytical, problem-solving, and communication skills.
- Ability to manage multiple priorities and coordinate with global teams.
Preferred Qualifications
- ITIL Foundation or Intermediate certification.
- Experience in infrastructure/application/cloud operations.
- Knowledge of automation in service operations (e.g., runbooks, auto-remediation).
- Exposure to global clients or managed services environments.
Why Join Deloitte?
- Be part of a global leader in consulting and technology services.
- Work on enterprise-level service operations with cutting-edge tools.
- Develop expertise in ITIL frameworks and automation.
- Grow your career with structured learning and leadership opportunities.
- Collaborative culture with focus on innovation, inclusion, and career growth.
Apply Now
Advance your IT service operations career with Deloitte. Apply now for the Consultant – Service Operations Management (SOM) role in Bengaluru.