Zonal Manager – Debt Management Services (2W/3W) – Delhi | Join a Leading Financial Services Brand

Job Description

Summary

Are you an experienced debt recovery professional with strong leadership skills and a passion for team development? We are hiring a Zonal Manager – Debt Management Services (DMS) – The Wheels – 2W/3W for our Delhi – Pitampura location. In this critical leadership role, you will drive the strategy and execution of collection activities for Non-Performing Loans (NPLs), manage vendor relationships, ensure SOP compliance, and lead high-performing recovery teams. This opportunity is ideal for seasoned professionals in the finance and vehicle loan recovery sector who thrive in fast-paced environments and aim for measurable outcomes.

Take your career to the next level with a reputed financial organization and make a significant impact on debt resolution across the region.

Job Details at a Glance

Key Responsibilities

1. Collection Strategy & Execution

• Achieve EMI and penalty recovery targets for 2W/3W loan portfolios.
• Monitor collection schedules and ensure timely customer follow-ups.
• Reposition vehicles and close accounts with settlements where necessary.
• Implement effective communication techniques to improve collections.

2. Vendor & Field Officer (FOS) Management

• Appoint and onboard collection vendors.
• Train vendors and their teams on collection procedures and compliance.
• Monitor FOS activities and validate in-field collections.
• Ensure timely vendor payouts and field collections are deposited correctly.

3. SOP Compliance & Process Improvement

• Ensure all recovery processes comply with organizational SOPs.
• Analyze customer feedback to enhance collection methods.
• Train internal teams regularly on recovery best practices and legal protocols.

4. Stakeholder Coordination

• Conduct reviews and align key stakeholders with collection goals.
• Adjust recovery priorities based on business strategy and stakeholder input.

5. Team Leadership & Development

• Participate in hiring and grooming high-performing team members.
• Provide mentorship, performance feedback, and career growth guidance.
• Set clear team goals and foster a collaborative and motivated work culture.

Required Skills & Qualifications

Education:

• Graduate in any discipline (preferred in finance or business management).

Experience:

• 8–10 years of work experience in financial services, specifically in two-wheeler or three-wheeler loan recoveries.
• Prior team management experience is essential.

Core Competencies:

• Strong communication and negotiation skills.
• Sound legal knowledge and coordination capabilities.
• Proven leadership and decision-making abilities.
• Result-oriented mindset with strategic thinking.
• Proficiency in stakeholder management.
• High emotional intelligence to handle assertive/difficult customers.

Major Challenges in the Role

• Managing customer resistance and intentional defaults.
• Sustaining morale and performance in a target-driven environment.
• Coordinating multiple vendors and teams across geographies.

Why Join Us?

• Opportunity to work with a leading NBFC in India.
• Play a critical role in transforming loan recovery operations.
• Dynamic and growth-oriented work environment.
• Attractive compensation with performance-driven incentives.

Apply Now

Ready to take charge of a critical zone and lead collections for a high-impact business unit?

👉 Apply Now on the Official Careers Page

Start your application today and be part of a results-driven team shaping the future of vehicle loan recovery in India.