Analyst – Learning Technology Operate | Workforce Transformation | Deloitte Bangalore
Job Description
Summary
Are you a skilled Learning Technology Analyst with expertise in Cornerstone OnDemand (CSOD) and a passion for workforce transformation? Deloitte India is hiring an Analyst to join our dynamic Workforce Transformation team in Bangalore. This role offers an exciting opportunity to support, troubleshoot, and enhance HR learning systems for leading global clients. If you have 2-5 years’ experience in learning management systems support and want to advance your career in a collaborative, innovative environment, this position is for you!
Job Details at a Glance
| Job Title | Analyst – Learning Technology Operate |
|---|---|
| Location | Bangalore (Onsite Client Location) |
| Department | Workforce Transformation / Human Capital |
| Experience Required | 2-5 years in Learning Technology Operations |
| Education | Bachelor’s degree or equivalent |
| Key Tools & Technologies | Cornerstone OnDemand (CSOD), Other LMS tools preferred |
| Shift | Day Shift |
| Employment Type | Full-time |
Role Overview: Learning Technology Analyst – Workforce Transformation
Join Deloitte’s Workforce Transformation team as a Learning Technology Analyst and play a vital role in managing client support tickets, troubleshooting system issues, updating documentation, and ensuring client satisfaction. You will work closely with HR technology tools, especially Cornerstone OnDemand, to support talent management and learning initiatives.
Key Responsibilities
- Review and prioritize incoming support tickets based on urgency and impact.
- Accurately log and track tickets with detailed information for swift resolution.
- Maintain and update system documentation, user manuals, and technical specs.
- Understand learning system interfaces, features, and workflows to provide effective support.
- Communicate clearly and promptly with clients regarding inquiries and ticket status.
- Use scripts and knowledge bases to troubleshoot common LMS issues.
- Investigate and resolve complex problems requiring in-depth system knowledge.
- Collaborate with technical teams or developers for advanced troubleshooting when needed.
- Document recurring issues and solutions to build a comprehensive knowledge base.
- Provide post-resolution support to ensure client satisfaction and understanding.
- Stay updated on system patches, updates, and new feature rollouts affecting support.
- Participate in team meetings and training to share knowledge and improve processes.
- Monitor KPIs related to ticket resolution and client feedback, reporting outcomes.
Skills & Qualifications
- 2-5 years of experience in Learning Technology Operations, ideally with Cornerstone OnDemand (CSOD).
- Strong analytical mindset and problem-solving skills.
- Excellent verbal and written communication skills for client interaction and documentation.
- Attention to detail with the ability to manage multiple tickets effectively.
- Bachelor’s degree in Business, HR, Information Technology, or related field.
- Experience with additional learning management systems (LMS) is a plus.
- Ability to work onsite at client locations within Bangalore.
Why Choose Deloitte?
- Global Impact: Collaborate with industry leaders solving complex workforce challenges.
- Career Growth: Access training, leadership development, and global mobility opportunities.
- Inclusive Culture: Thrive in a workplace that values diversity and fosters belonging.
- Innovative Work Environment: Engage with next-gen HR technology and transformation projects.
- Employee Wellbeing: Enjoy comprehensive initiatives for your happiness, accessibility, and safety.
Apply Now
Ready to become a key player in workforce transformation as a Learning Technology Analyst at Deloitte Bangalore? Seize this opportunity to grow your career and make an impact that matters.