Senior Executive – Operations and Service | Bajaj Finance Ltd | Bengaluru (Residency Road)
Job Description
Summary
Bajaj Finance Ltd is seeking a proactive Senior Executive – Operations and Service to join our Bengaluru branch team. This role focuses on ensuring smooth cash operations, enhancing customer service, and supporting daily branch functions. Ideal candidates will have up to 3 years of experience in financial services operations, strong communication skills, and a passion for delivering excellent customer satisfaction. If you’re looking to build a career in financial operations, branch management, and customer service in a leading NBFC, this is the perfect opportunity.
📋 Job Details at a Glance
| Job Title | Senior Executive – Operations and Service |
|---|---|
| Company | Bajaj Finance Ltd |
| Location | Bengaluru – Residency Road, Karnataka, India |
| Job Level | GB01 |
| Job Code | JR00185975 |
| Experience Required | 0 – 3 years |
| Shift | Day Shift |
| Industry | Financial Services / Operations |
| Skills | Cash Management, Customer Service, Branch Operations |
| Education | MBA or Equivalent |
🔹 Key Responsibilities
As a Senior Executive – Operations and Service, your core duties will include:
- Implementing and monitoring branch cash policies ensuring compliance with authority limits and operational guidelines.
- Managing daily cash collections, updating records, and ensuring timely cash deposit.
- Preparing and submitting accurate daily cash collection reports to Head Office (HO).
- Verifying and updating agency collections to maintain accuracy.
- Assisting walk-in customers promptly and resolving their queries to achieve 100% customer satisfaction.
- Coordinating efficiently with Head Office and TCS teams to address customer issues within the stipulated turnaround time (TAT).
- Reporting daily branch-level cash status and customer service activities.
- Cross-selling insurance and financial products to walk-in customers, enhancing revenue opportunities.
- Collecting and documenting valuable customer feedback on services and products.
- Supporting branch administrative tasks alongside the admin manager, adhering to company policies.
- In select locations, assisting credit personnel with Letter of Credit (LC) responsibilities.
🔧 Required Skills
- Strong interpersonal and communication skills for effective interaction with customers and collection agencies.
- Ability to maintain accuracy in cash handling and reporting.
- Positive attitude with a collaborative team spirit.
- Good organizational skills and attention to detail.
- Familiarity with financial services operations and branch-level processes.
- Proficient in basic computer operations and data handling.
🎓 Qualifications
- MBA or equivalent degree.
- 0 to 3 years of relevant experience in consumer financing operations, preferably with reputed banks or financial institutions.
- Prior exposure to branch operations, cash management, or customer service in financial services is preferred.
🌟 Why Join Bajaj Finance Ltd?
- Opportunity to work with a leading NBFC with a strong presence in consumer finance.
- Gain valuable experience in branch operations and customer engagement.
- Competitive compensation with growth opportunities.
- Supportive work environment encouraging learning and professional development.
- Be part of a fast-growing company driving financial inclusion and innovation.
🚀 Apply Now
Take the next step in your career as a Senior Executive – Operations and Service with Bajaj Finance Ltd.
👉 Apply now on the official Bajaj Finance Careers Page