Senior Assistant – Call Center at Apollo Hospitals, Hyderabad
Job Description
Summary
Apollo Hospitals, one of India’s most respected healthcare institutions, is hiring for the role of Senior Assistant – Call Center in Hyderabad, Telangana. This position offers an exciting opportunity for candidates with excellent communication, computer proficiency, and customer service skills to be part of a dynamic healthcare environment. As a Senior Call Center Assistant at Apollo Hospitals, you will play a vital role in patient support, customer interactions, and service coordination, ensuring world-class healthcare experiences.
Job Details at a Glance
| Job Title | Senior Assistant – Call Center |
|---|---|
| Organization | Apollo Hospitals |
| Location | 9th & 7th Floor, Madhapur, Hyderabad, Telangana, India |
| Job ID | 33995 |
| Posting Date | 01 October 2025 |
| Application Deadline | 31 October 2025 |
| Job Type | Full-time |
| Shift | Rotational |
| Qualification | Senior Secondary (11th & 12th) or higher |
| Experience | Freshers and experienced candidates |
| Tools/Skills | MS Office (Word, Excel, Outlook), Typing, Multilingual Communication |
Key Responsibilities
As a Senior Assistant – Call Center at Apollo Hospitals, Hyderabad, you will:
- Handle inbound and outbound calls with patients, clients, and hospital staff.
- Communicate effectively in English, Hindi, and preferably one additional language.
- Provide accurate information, resolve queries, and deliver outstanding customer service.
- Maintain records, call logs, and reports using MS Office applications.
- Support internal teams by managing schedules, appointments, and escalations.
- Work under pressure while meeting deadlines and ensuring service excellence.
- Uphold Apollo Hospitals’ reputation for patient-centric and compassionate care.
Skills Required
- Strong verbal and written communication skills.
- Proficiency in MS Word, Excel, and Outlook.
- Good typing speed with accuracy.
- Ability to work independently with minimal supervision.
- Problem-solving and customer service orientation.
- Flexibility to adapt to rotational shifts.
Qualifications
- Minimum qualification: Senior Secondary (11th & 12th).
- Graduates preferred.
- Prior experience in call center, healthcare BPO, or customer support is an advantage.
Why Join Apollo Hospitals?
- Be part of India’s most trusted healthcare network.
- Opportunity to grow within a professional, supportive environment.
- Exposure to cutting-edge healthcare operations.
- Attractive benefits and career development opportunities.
- Work culture driven by integrity, compassion, and excellence.
Apply Now
Start your career with Apollo Hospitals and make a difference in healthcare service.
👉 Click here to apply on the official Apollo Hospitals Careers page