Regional Service Executive – Mumbai, India
Job Description
Summary
Flex is hiring a Regional Service Executive in Mumbai, India, a leadership role designed for experienced professionals in IT hardware service management, partner operations, and technical support. This full-time position involves managing Authorized Service Partners (ASPs), overseeing installations of scanners, printers, desktops, and laptops, and ensuring top-quality troubleshooting and service delivery.
With 7–8 years of experience in managing service networks and partners, you will be responsible for ensuring service excellence, operational efficiency, and compliance with SLAs. This opportunity is ideal for professionals with a background in computer engineering, electronics, or communication systems who want to grow their career in service operations and regional partner management.
Job Details at a Glance
| Job Title | Regional Service Executive |
|---|---|
| Location | Mumbai, India |
| Employment Type | Full-Time |
| Industry | Operations / Service Management |
| Shift | Day Shift |
| Experience Required | 7–8 Years in Service Operations & Partner Management |
| Education | Technical Degree/Diploma in Computer/Electronics/Communication Engineering |
| Core Skills | Service Partner Management, Technical Training, Audits, Troubleshooting, KPI Management |
| End Date to Apply | September 30, 2025 |
Responsibilities
As a Regional Service Executive, you will:
- Manage daily operations of Authorized Service Partners (ASPs) and provide direction to engineers.
- Resolve technical and operational issues to remove bottlenecks and achieve performance objectives.
- Handle installations of scanners, printers, desktops, and laptops, and provide troubleshooting support for hardware, software, and networks.
- Oversee ASP appointments, training, and audits, ensuring compliance with defined processes.
- Conduct daily and weekly reviews with ASPs and internal Flex teams to monitor performance.
- Govern ASP operations through audits, parts management, and capacity planning in line with call volumes.
- Drive operational KPIs and ensure adherence to SLAs.
- Identify and resolve service network challenges, ensuring partner efficiency.
- Deliver technical training and product demonstrations to ASP teams.
- Lead technical audits to strengthen partner service quality.
Required Skills & Qualifications
- Technical degree or diploma in computer, electronics, or communication engineering.
- 7–8 years of proven experience in managing and appointing service partners across regional operations.
- Strong background in handling multiple service outlets and partner networks.
- Experience in training and upskilling service partners.
- Ability to conduct technical audits and enforce service quality standards.
- Strong leadership, problem-solving, and communication skills.
Benefits & Perks
- Comprehensive health insurance.
- Paid time off (PTO).
- Career growth in a global, collaborative organization.
- Inclusive and respectful workplace culture.
About Flex
Flex is the diversified manufacturing partner of choice, helping global brands design, build, and deliver innovative products that make a difference. At Flex, you’ll work in a collaborative, inclusive, and innovative environment where your contributions directly impact service quality and customer satisfaction.
Apply Now
Take charge of your career as a Regional Service Executive in Mumbai. Join Flex and be part of a global team that drives operational excellence and partner success.