Executive – TSG Help Desk | Deloitte Shared Services India LLP | Mumbai (Commerz III)
Job Description
Summary
Join Deloitte Shared Services India LLP as an Executive – TSG Help Desk based in Mumbai (Commerz III) and become a vital part of Deloitte’s Talent Solution Group. In this help desk executive role, you will serve as the primary point of contact for employee inquiries, delivering prompt, professional, and accurate support aligned with company policies and procedures. If you have customer service or help desk experience and want to grow your career with a global leader like Deloitte, this hybrid-friendly Mumbai-based role offers excellent exposure to technology-driven support and process improvements. Ideal candidates have strong communication, troubleshooting, and organizational skills to thrive in a fast-paced corporate environment.
Job Details at a Glance
| Job Title | Executive – TSG Help Desk |
|---|---|
| Company | Deloitte Shared Services India LLP |
| Location | Mumbai – Commerz III |
| Experience Required | Minimum 1 year in Help Desk or Customer Service |
| Employment Type | Full-time |
| Work Mode | Hybrid (Mumbai-based) |
| Key Skills & Tools | Help Desk Software, Ticketing Systems, MS Office Suite |
| Designation | Executive |
Key Responsibilities
Help Desk Management & Employee Support
- Act as the primary point of contact for all employee help desk queries, ensuring timely and efficient resolution.
- Provide expert guidance on company policies, processes, and systems to employees.
- Troubleshoot and resolve technical or process-related issues or escalate them appropriately.
- Maintain and optimize the help desk ticketing system to log, categorize, and track all requests effectively.
Communication & Coordination
- Communicate clearly and professionally through written and verbal channels to provide positive employee experiences.
- Collaborate with various internal teams to resolve employee issues and improve processes.
Documentation & Reporting
- Track and document recurring help desk issues.
- Prepare reports on help desk performance and recommend improvements.
- Assist with training new employees on help desk procedures and tools.
Continuous Improvement & Customer Satisfaction
- Regularly review help desk workflows to enhance efficiency and employee satisfaction.
- Foster a positive, service-oriented environment promoting employee engagement.
Required Skills & Qualifications
- Graduate or Post-Graduate degree in any discipline.
- Minimum 1 year of experience in a help desk, customer service, or related support role.
- Strong knowledge of organizational policies, processes, and ability to adapt quickly.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical capabilities.
- Proficient in help desk software, ticketing systems, and Microsoft Office Suite.
- Customer-focused mindset with a positive and empathetic attitude.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
Desired Attributes
- Proactive, agile, and collaborative work approach.
- Strong organizational and multitasking skills.
- Ability to work independently and as part of a team.
- Tech-savvy with a willingness to learn new tools and systems.
Why Work at Deloitte?
- Be part of a global organization driving innovation and inclusion.
- Access ongoing professional development and leadership opportunities.
- Thrive in a flexible, hybrid work environment designed for employee well-being.
- Contribute to impactful projects and business solutions with a supportive team culture.
Apply Now
Ready to grow your career as an Executive – TSG Help Desk with Deloitte Shared Services India LLP in Mumbai?
👉 Apply now on Deloitte’s official careers page
Unlock your potential with Deloitte and deliver exceptional employee support in a dynamic work environment!