Eligibility Representative | Cigna Careers Bengaluru
Job Description
Summary
Cigna, a global leader in healthcare and health services, is hiring an Eligibility Representative in Bengaluru, Karnataka. This role is ideal for professionals with experience in healthcare data management, enrollment processing, and client support. The Eligibility Representative ensures accurate processing of member enrollments, updates, and terminations, supporting Cigna’s mission to provide high-quality health coverage and benefit services. This position combines data entry, eligibility verification, and client interaction to deliver a seamless experience for both internal stakeholders and Cigna customers.
Job Details at a Glance
| Job Title | Eligibility Representative |
|---|---|
| Company | Cigna Healthcare (The Cigna Group) |
| Location | Bengaluru, Karnataka, India |
| Category | Customer Service & Claims / Enrollment & Eligibility |
| Job ID | 25010545 |
| Experience Required | 2+ years in US or International healthcare |
| Qualifications | High School Diploma or GED required, Bachelor’s preferred |
| Tools & Skills | Microsoft Office (Excel, Outlook), Diamond system, OLE & Electronic Eligibility tools |
| Work Mode | Full-time / Hybrid |
Key Responsibilities
As an Eligibility Representative at Cigna, you will:
- Process inbound client requests to enroll new members, update existing records, and handle terminations.
- Maintain and update electronic eligibility and online enrollment (OLE) accounts accurately.
- Execute transactions on fallout reports following detailed work instructions.
- Conduct research to resolve inconsistencies in eligibility data and ensure data accuracy.
- Assist in client setup for electronic eligibility tools and support testing in test/UAT environments.
- Process Middle East enrollments and other specialized regional requests as assigned.
- Communicate effectively with internal and external stakeholders via email, telephone, and virtual meetings.
- Support continuous improvement initiatives and comply with Cigna’s quality standards and protocols.
Required Skills & Qualifications
- High School Diploma or GED; Bachelor’s degree preferred.
- 2+ years of experience in US or international healthcare, enrollment, or claims processing.
- Strong written and verbal communication skills.
- Experience in fast-paced business environments with high attention to detail.
- Proficient in Microsoft Office, particularly Excel (VLOOKUP, pivot tables, formulas) and Outlook.
- Strong analytical and problem-solving skills.
- Ability to learn quickly and adapt to new systems, processes, and tools.
- Demonstrated ability to meet or exceed productivity and quality metrics consistently.
Desired Competencies
- Action-oriented with a customer-focused mindset.
- Cross-cultural sensitivity and effective time management skills.
- Ability to organize, prioritize, and solve problems efficiently.
- Comfortable working independently or as part of a collaborative team.
Why Join Cigna
- Work with a global healthcare leader committed to improving lives and health outcomes.
- Opportunity to develop professionally in a supportive and inclusive environment.
- Gain experience with international healthcare processes, enrollment systems, and client support.
- Contribute to innovative health services and benefits management that impact millions of customers worldwide.
Apply Now
Take the next step in your healthcare customer service career with Cigna in Bengaluru.
Click below to apply directly on the official Cigna careers portal: