Customer Relations Coordinator – Patient Care Services | Apollo Hospitals, Bangalore

Job Description

Summary

Apollo Hospitals is looking for a Customer Relations Coordinator – Patient Care Services in Bangalore to join its patient-focused healthcare team. This full-time role is ideal for graduates who excel in communication, customer service, and patient care coordination. As a part of India’s leading healthcare provider, you will handle front office operations, assist patients with appointments, registrations, admissions, and ensure seamless care delivery.

If you are seeking customer relations jobs in hospitals in Bangalore or want to advance your career in healthcare administration, Apollo Hospitals offers the right platform to grow while making a positive impact.

Job Details at a Glance

Key Responsibilities

As a Customer Relations Coordinator at Apollo Hospitals Bangalore, you will:

• Attend patient queries at the front office, both in person and over the phone.
• Handle telephone calls politely, following professional etiquette.
• Provide details regarding preventive health checkups and hospital services.
• Schedule appointments via phone, in-person, or written communication.
• Manage patient flow for doctor consultations.
• Oversee registration and billing processes.
• Assist patients with admission slips and guide them through admission formalities.
• Allocate rooms based on patient preference and availability.
• Provide admission guidelines and ensure a smooth onboarding experience for patients.

Required Skills

• Excellent communication and interpersonal skills.
• Strong customer service and patient-handling abilities.
• Ability to multitask in a fast-paced hospital environment.
• Knowledge of hospital front office or healthcare administration preferred.
• Good organizational and problem-solving skills.
• Proficiency in MS Office and basic IT tools.

Qualifications

• Graduate degree in any discipline.
• Prior experience in customer service, hospital front office, or patient care coordination is an advantage.
• Fresh graduates with strong communication skills may also apply.

Why Join Apollo Hospitals?

• Be part of India’s most trusted healthcare provider.
• Work in a patient-centric, service-driven environment.
• Learn and grow within healthcare administration and hospital operations.
• Contribute to enhancing patient satisfaction and overall hospital experience.

Apply Now

Ready to join Apollo Hospitals as a Customer Relations Coordinator – Patient Care Services in Bangalore?
👉 Click here to apply directly on the official Apollo Hospitals careers page