Customer Relations Coordinator – Operations at Apollo Hospitals | Front Office & Patient Services Job in Bangalore

Job Description

✅ Summary

Apollo Hospitals, a leading healthcare provider in India, is seeking a Customer Relations Coordinator – Operations in Bangalore, Karnataka. This role is crucial for ensuring seamless patient experiences, managing front-office operations, and coordinating communication between patients, visitors, and healthcare professionals. Ideal candidates are skilled in patient relations, appointment management, and hospital operations. Join Apollo Hospitals to contribute to exceptional healthcare service while enhancing your professional growth in a dynamic environment.

📋 Job Details at a Glance

🎯 Key Responsibilities

• Manage all front-office queries via phone, email, or in-person interactions
• Provide detailed information on preventive medical health check-ups
• Schedule and confirm patient appointments efficiently
• Regulate patient flow for consultations and hospital visits
• Handle registration, billing, and documentation processes accurately
• Guide patients on admission procedures and room allotment
• Issue visitor and attendant passes, ensuring compliance with hospital protocols
• Accompany VIP patients and provide personalized support during their stay
• Maintain cleanliness and organization of waiting areas and doctor suites
• Collect and explain patient feedback forms to improve service quality

✅ Required Skills & Qualifications

• Bachelor’s degree in any relevant field
• Experience in customer service, patient coordination, or hospital operations preferred
• Strong interpersonal and communication skills
• Ability to manage multiple tasks and work efficiently in a fast-paced hospital environment
• Knowledge of hospital management systems and appointment scheduling tools
• Attention to detail and commitment to patient satisfaction
• Professionalism, empathy, and excellent telephone etiquette

🚀 Why Join Apollo Hospitals?

At Apollo Hospitals, you will be part of a world-class healthcare team committed to patient-centric care. The Customer Relations Coordinator – Operations role allows you to impact patient experiences directly, gain exposure to hospital management operations, and work in a supportive, growth-oriented environment. Join Apollo Hospitals to develop your career while contributing to the highest standards of healthcare in Bangalore.

📲 Apply Now

Take the next step in your career with Apollo Hospitals in Bangalore, Karnataka.
👉 Apply Now on Apollo Hospitals Official Careers Page