Assistant – Call Centres at Apollo Hospitals, Hyderabad
Job Description
Summary
Apollo Hospitals, one of India’s leading healthcare institutions, is hiring Assistant – Call Centres in Hyderabad, Telangana. This role is an excellent opportunity for graduates with strong communication, customer service, and multitasking skills to build a career in a fast-paced, professional healthcare call center environment. As a Call Centre Assistant at Apollo Hospitals, you will be the first point of contact for patients and clients, helping them with information, support, and service excellence.
Job Details at a Glance
| Job Title | Assistant – Call Centres |
|---|---|
| Organization | Apollo Hospitals |
| Location | Madhapur, Hyderabad, Telangana, India |
| Job ID | 34000 |
| Posting Date | 01 October 2025 |
| Application Deadline | 31 October 2025 |
| Job Type | Full-time |
| Shift | Rotational/Day/Night |
| Qualification | Graduate |
| Experience | Freshers or experienced candidates welcome |
| Tools/Skills | MS Office (Word, Excel, Outlook), Typing, Multilingual Communication |
Key Responsibilities
As an Assistant – Call Centres at Apollo Hospitals, Hyderabad, you will:
- Handle inbound and outbound calls with professionalism and empathy.
- Provide accurate information and assistance to patients, attendants, and customers.
- Maintain call logs, records, and ensure proper documentation of customer interactions.
- Use MS Office applications (Word, Excel, Outlook) for reporting and data handling.
- Assist with scheduling, follow-ups, and coordination with hospital departments.
- Ensure customer satisfaction while maintaining service quality standards.
- Work under deadlines and handle high-pressure situations with a positive attitude.
Skills Required
- Excellent verbal and written communication skills in English and Hindi (knowledge of additional regional languages preferred).
- Strong computer proficiency in MS Office tools.
- Good typing speed and accuracy.
- Ability to multitask, prioritize, and meet deadlines.
- Strong problem-solving and customer service orientation.
- Ability to work independently and as part of a team.
Qualifications
- Graduate degree in any discipline.
- Prior experience in call center, customer support, or healthcare BPO is an advantage, but fresh graduates may also apply.
Why Join Apollo Hospitals?
- Be part of India’s most trusted healthcare brand.
- Opportunity to work in a professional and patient-focused call center.
- Career growth and training opportunities in healthcare administration.
- Supportive work culture with emphasis on teamwork and excellence.
- Competitive compensation and benefits.
Apply Now
Step into a rewarding career in healthcare customer service with Apollo Hospitals.
👉 Click here to apply directly on the Apollo Hospitals Careers page