Assistant – Call Centres at Apollo Hospitals, Hyderabad
Job Description
Summary
Apollo Hospitals, one of India’s premier healthcare providers, is seeking Assistant – Call Centres in Hyderabad, Telangana. This role is perfect for candidates with excellent communication skills, customer service experience, and the ability to manage healthcare-related inquiries efficiently. As an Assistant in Call Centres at Apollo Hospitals, you will serve as a key point of contact for patients and internal teams, ensuring smooth communication, accurate data handling, and exceptional patient experience. Join a trusted healthcare network and enhance your career in a professional, patient-focused environment.
Job Details at a Glance
| Job Title | Assistant – Call Centres |
|---|---|
| Organization | Apollo Hospitals |
| Location | 9th & 7th Floor, Madhapur, Hyderabad, Telangana, India |
| Job ID | 34015 |
| Posting Date | 01 October 2025 |
| Application Deadline | 31 October 2025 |
| Job Type | Full-time |
| Shift | Day Shift |
| Qualification | Senior Secondary (11th & 12th) |
| Experience | Not mandatory; relevant experience preferred |
| Tools/Skills | MS Office, Typing, Communication, Customer Service |
Key Responsibilities
As an Assistant – Call Centres at Apollo Hospitals, Hyderabad, your responsibilities will include:
- Handling incoming and outgoing calls from patients, doctors, and internal teams.
- Providing accurate information and assistance to patients regarding appointments, treatments, and hospital services.
- Maintaining daily logs and records of calls and queries.
- Coordinating with healthcare staff to ensure smooth patient communication.
- Typing and data entry tasks as per instructions and hospital procedures.
- Meeting deadlines and performance targets while maintaining a positive, professional demeanor.
- Assisting in the preparation of reports, schedules, and administrative documents.
Skills Required
- Excellent verbal and written communication skills in English and Hindi; additional languages are a plus.
- Proficiency in MS Office (Word, Excel, Outlook).
- Strong typing skills and accuracy in data entry.
- Ability to work under pressure and multitask effectively.
- Customer-centric mindset with professionalism and patience.
- Ability to work independently and follow instructions precisely.
Qualifications
- Required: Senior Secondary (11th & 12th).
- Preferred: Experience in call centre operations, customer service, or healthcare support.
Why Join Apollo Hospitals?
- Work with India’s leading healthcare provider and grow professionally.
- Access to continuous learning, training programs, and career development opportunities.
- Exposure to cutting-edge healthcare technology and modern hospital operations.
- Be part of a mission-driven organization focused on patient-centric care.
- Engage in initiatives promoting healthcare awareness and community welfare.
Apply Now
Take the next step in your career at Apollo Hospitals, Hyderabad.