Application Support Engineer L1 – IT Support | Apollo Hospitals, Chennai
Job Description
Summary
Join the IT infrastructure team at Apollo Hospitals, Chennai as an Application Support Engineer L1—a key technical role ensuring smooth operations of hospital information systems and software applications. This is a great opportunity for entry-level IT professionals, technical support engineers, and L1 IT support analysts seeking to grow in a healthcare-focused tech environment. Be part of India’s leading healthcare provider and support mission-critical IT systems that directly impact patient care.
🧾 Job Details at a Glance
| Job Title | Application Support Engineer L1 – IT |
|---|---|
| Location | Chennai, Tamil Nadu, India |
| Organization | Apollo Hospitals – Greams Road |
| Department | Information Technology |
| Employment Type | Full-Time |
| Job Schedule | Day Shifts / Rotational (as needed) |
| Education Required | Graduate (B.Sc. IT / BCA / B.Tech preferred) |
| Experience Level | 0–2 years |
| Job ID | 32824 |
| Application Deadline | September 2, 2025 |
🛠️ Key Responsibilities
As an L1 Application Support Engineer, your primary duties include:
- Providing first-level technical support for hospital applications and software
- Resolving end-user issues related to clinical, administrative, and operational IT systems
- Performing system monitoring and routine application health checks
- Escalating unresolved technical issues to Level 2/3 support teams
- Logging incidents, tracking resolution timelines, and ensuring user satisfaction
- Supporting software deployment, patch updates, and system integrations
- Documenting SOPs and maintaining ticketing systems
🧩 Required Skills & Competencies
- Working knowledge of hospital management software or healthcare IT systems (preferred)
- Familiarity with SQL databases, basic scripting, and system logs
- Excellent troubleshooting and problem-solving skills
- Good communication for technical support interactions
- Knowledge of Windows/Linux environments and network basics
- Ability to prioritize tasks and manage multiple tickets simultaneously
🎓 Educational Qualifications
- Bachelor’s Degree in IT, Computer Science, or related field (BCA, B.Sc IT, B.E/B.Tech)
- Certifications like ITIL Foundation, CompTIA A+, or Microsoft MCP are a plus
- Internship or previous experience in an L1 or tech support role preferred
🚀 Why Join Apollo Hospitals IT Team?
- Be part of India’s largest private healthcare network
- Gain exposure to healthcare IT operations at scale
- Learn from senior technology professionals in a clinical environment
- Opportunity to work on live healthcare systems that save lives
- Collaborative and innovation-driven work culture
- Career growth in a secure and impactful industry
📢 Apply Now
Ready to start your tech career in healthcare?
👉 Click here to apply on the official Apollo Hospitals Careers Page
Application closes on: September 2, 2025