💼 Salesforce Marketing Cloud (SFMC) Manager | Deloitte India | Bengaluru & Pan-India
Job Description
📌 Summary
Deloitte India is hiring a Salesforce Marketing Cloud (SFMC) Manager for its Marketing & Commerce (M&C) team in Bengaluru. This is a fantastic opportunity for experienced marketing automation professionals to lead large-scale, cross-cloud Salesforce implementations including Marketing Cloud, Data Cloud, Personalization, and Sales/Service Clouds. If you’re looking to take the next step in your Salesforce career and deliver personalized digital experiences for world-class clients, Deloitte is where your potential meets impact.
📊 Job Details at a Glance
| Job Title | Salesforce Marketing Cloud (SFMC) Manager |
|---|---|
| Company | Deloitte South Asia LLP |
| Location | Bengaluru (Open to Delhi, Hyderabad, Pune – Pan-India) |
| Work Mode | Hybrid (Onsite + Remote Flexibility) |
| Experience Required | 10–13 Years |
| Domain | Marketing & Commerce |
| Key Tools/Tech | SFMC, Data Cloud, SQL, API, JSON, Einstein AI |
| Shift Type | Full-time |
| Job Type | Permanent |
🔧 Key Responsibilities
As a Salesforce Multi-Cloud Marketing Manager, you will:
- Design and execute Salesforce Marketing Cloud campaigns using Email Studio, Journey Builder, Cloud Pages, SMS, and push notifications.
- Implement solutions using Marketing Cloud Personalization, Data Cloud, Identity Resolution, and Calculated Insights.
- Integrate Salesforce Sales and Service Clouds with Marketing Cloud to drive seamless CX.
- Manage data modeling, integration, and governance across various platforms.
- Leverage SQL, JSON, scripting languages, and Salesforce APIs to build automation.
- Lead projects involving event tracking, SDK implementations, and real-time engagement.
- Work closely with business and technical stakeholders to define, document, and deliver project outcomes.
- Drive 1:1 customer journeys, persona building, data activation, and personalization strategies.
- Analyze performance data to identify optimization opportunities and next-best action recommendations.
🧠Required Skills & Experience
- 10–13 years of experience with Salesforce Marketing Cloud (SFMC): Email Studio, Journey Builder, Interaction Studio, Automation Studio, CDP, Einstein, etc.
- Proficiency in Salesforce Data Cloud, personalization, and real-time marketing execution.
- Experience in integrating with CRM platforms, web analytics (Google Analytics), and CMS systems.
- Solid understanding of data integration, data architecture, and ETL best practices.
- Hands-on skills in SQL, API development, SDKs, and custom scripting.
- Strong verbal and written communication skills for client engagement and team collaboration.
- Experience with persona segmentation, campaign automation, and digital asset management.
🎓 Preferred Qualifications
- Bachelor’s degree in Computer Science, Marketing Technology, or a related field.
- Salesforce certifications in Marketing Cloud, Data Cloud, or CRM platforms (preferred).
- Familiarity with content management systems, mobile loyalty platforms, and social media integrations.
- Strong understanding of customer data platforms (CDPs) and real-time engagement strategies.
💡 Why Join Deloitte?
- Work with a global leader in digital transformation and marketing automation.
- Lead enterprise-level Salesforce cloud implementations.
- Collaborate in an innovative environment blending technology, creativity, and strategy.
- Access world-class learning and development programs, including Deloitte University.
- Thrive in a diverse, inclusive, and flexible work culture with real impact on clients and society.
🚀 Apply Now
Take your Salesforce Marketing Cloud expertise to the next level with Deloitte India.