Client Account Manager – Marketing & Commerce | Deloitte India | Delhi (CEC)
Job Description
Summary
Deloitte India is hiring a Client Account Manager – Marketing & Commerce to join its Delhi Client Experience Center (CEC). This is a high-impact Account Management job in digital consulting, where you will drive client relationship management, project oversight, and strategic account growth for top-tier clients across sectors. Ideal for professionals experienced in digital marketing, eCommerce strategy, or customer experience consulting, this role bridges strategic thinking and cross-functional project execution in a hybrid work environment.
If you’re passionate about managing digital transformation projects, and have strong expertise in marketing platforms like Adobe Experience Manager, Salesforce Marketing Cloud, or Adobe Analytics, this is your opportunity to lead with purpose at Deloitte South Asia LLP.
Job Details at a Glance
| Job Title | Client Account Manager – Marketing & Commerce |
|---|---|
| Location | Delhi – Client Experience Center (CEC) |
| Department | Marketing & Commerce (T&T – Customer) |
| Entity | Deloitte South Asia LLP |
| Experience Level | 5–8 years |
| Shift | General Day Shift |
| Work Model | Hybrid (No client travel required) |
| Tools/Platforms | Adobe Experience Manager, Salesforce, Adobe Analytics |
| Job Requisition ID | 88579 |
| Start Date | Immediate or as per availability |
Key Responsibilities
Client Relationship Management
- Act as the primary point of contact for assigned clients.
- Build long-term partnerships and trusted advisor relationships with senior stakeholders.
- Understand client business goals, digital transformation objectives, and strategic KPIs.
Project Delivery Oversight
- Oversee digital marketing and commerce transformation projects, ensuring on-time and on-budget delivery.
- Collaborate with cross-functional teams – strategy, creative, tech, and analytics – for seamless execution.
- Monitor KPIs and manage performance metrics for successful outcomes.
Account Growth & Business Development
- Identify upsell and cross-sell opportunities within accounts.
- Contribute to account planning, proposal creation, and sales pitch preparation.
- Partner with the business development team to drive revenue growth.
Domain Expertise
- Stay updated on industry trends in eCommerce, MarTech, customer experience, and data-driven marketing.
- Provide insights on best practices and platform innovations (Adobe, Salesforce, etc.).
Required Skills
- Proven experience in account management, digital consulting, or client services.
- Strong understanding of marketing platforms such as:
- Adobe Experience Manager (AEM)
- Adobe Analytics
- Salesforce Marketing Cloud
- Excellent communication, presentation, and stakeholder management skills.
- Ability to juggle multiple priorities in a fast-paced environment.
- Results-driven mindset with a focus on client satisfaction and project quality.
Qualifications
- Master’s degree in Marketing, Business Administration, Communications, or a related field.
- 5–8 years of experience in account management, client services, or digital transformation consulting.
- Familiarity with agile delivery methodologies and data-driven marketing is preferred.
- Exposure to sectors like Retail, CPG, BFSI, or Healthcare is a plus.
Work Environment
- Location: Delhi CEC
- Work Model: Hybrid (No client-site travel required)
- Enjoy access to collaborative, inclusive workspaces, and state-of-the-art digital infrastructure.
Why Join Deloitte India?
- Collaborate with top digital experts and industry leaders.
- Thrive in a culture that fosters innovation, empathy, and growth.
- Access global learning, upskilling programs, and cross-border project exposure.
- Be part of a team committed to making an impact that matters — to clients, communities, and the planet.
Learn more about Life at Deloitte India
Apply Now
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