Salesforce Manager – Customer Sales & Service | Deloitte India | Bengaluru
Job Description
Summary
Deloitte India is hiring a Salesforce Manager – Customer Sales & Service for its Technology & Transformation (T&T) team in Bengaluru. If you’re a Salesforce expert with hands-on experience in Sales Cloud, Service Cloud, Marketing Cloud, and enterprise-grade Salesforce implementations, this is your opportunity to lead digital transformation for top clients across industries.
Join Deloitte’s dynamic Salesforce consulting practice where innovation meets impact. Collaborate with cross-functional teams, design customer-centric Salesforce solutions, and deliver outcomes that drive client success and customer satisfaction. If you thrive in a hybrid, fast-paced, consulting environment, we want to hear from you.
Job Details at a Glance
| Job Title | Salesforce Manager – Customer Sales & Service |
|---|---|
| Location | Bengaluru, India |
| Department | Technology & Transformation (T&T) |
| Entity | Deloitte South Asia LLP |
| Job Type | Full-time, Permanent |
| Shift | Day Shift (Hybrid Work Model) |
| Experience Required | 6–8 Years (Salesforce Implementation & Consulting) |
| Tools & Technologies | Salesforce (LWC, Aura, REST/SOAP APIs), Heroku, DevOps CI/CD |
| Platforms | Sales Cloud, Service Cloud, Marketing Cloud, Communities |
| Posting Date | August 26, 2025 |
Key Responsibilities
As a Salesforce Manager, you’ll play a leadership role in transforming customer experiences for our clients. You will:
- Lead end-to-end Salesforce solution design, development, and implementation.
- Manage multiple Salesforce clouds: Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, and Industry Clouds.
- Customize and configure Salesforce using LWC, Aura, Apex, and Visualforce.
- Integrate Salesforce with external systems using REST/SOAP APIs.
- Oversee DevOps, CI/CD pipelines, and release management processes.
- Identify process improvements and deliver scalable solutions aligned with client goals.
- Guide cross-functional teams and mentor junior developers and consultants.
- Liaise with clients directly and present technical solutions to business stakeholders.
- Ensure on-time delivery and adherence to Deloitte quality standards.
Must-Have Skills & Expertise
- 6–8 years of experience in Salesforce implementation and consulting.
- Strong proficiency in Salesforce Lightning (LWC & Aura), integration patterns, and DevOps best practices.
- Experience with 4–5 full lifecycle Salesforce implementations (India/global).
- Sound knowledge of Heroku, e-commerce platforms, and Salesforce Einstein/AI (desirable).
- Excellent problem-solving, system design, and documentation skills.
- Strong interpersonal and client communication abilities.
Qualifications
- Graduate degree in Engineering or Computer Science from a reputed institute.
- Hands-on consulting experience and team leadership in previous Salesforce projects.
- Willingness to travel for short and long-term client engagements (as required).
Why Join Deloitte India?
🌍 Global Exposure
Work on complex, multi-cloud Salesforce implementations for Fortune 500 clients.
🚀 Career Growth
Take ownership of delivery and build your leadership journey with continuous learning and certifications.
💡 Innovation Culture
Access advanced Salesforce tools, technologies, and resources to innovate and deliver client impact.
🏢 Hybrid Work
Benefit from a flexible hybrid model, blending remote work and in-person collaboration.
👫 Inclusive Workplace
Thrive in a people-first culture that celebrates diversity, equity, and inclusion.
Apply Now
Take the next step in your Salesforce career with Deloitte.
👉 Click here to apply on Deloitte’s official careers page
Join our Salesforce team and make a measurable impact while building your future.