Salesforce Manager – Customer, Sales & Service | Deloitte India | Bengaluru
Job Description
Summary
Join Deloitte India as a Salesforce Manager – Customer, Sales & Service in Bengaluru and lead complex Salesforce implementations that drive digital transformation for top-tier clients. This leadership role in the Technology & Transformation (T&T) practice is ideal for experienced Salesforce consultants and project managers with a strong background in Sales Cloud, Service Cloud, Marketing Cloud, and Salesforce platform development.
If you are a Salesforce delivery expert with a passion for scalable solutions, client leadership, and innovation—this is your opportunity to make a lasting impact with a global leader in professional services.
Job Details at a Glance
| Job Title | Salesforce Manager – Customer, Sales & Service |
|---|---|
| Location | Bengaluru, India |
| Entity | Deloitte South Asia LLP |
| Department | Technology & Transformation (Salesforce Practice) |
| Experience Level | 6–8 Years (Salesforce, Project Management, CRM Strategy) |
| Employment Type | Full-Time, Permanent |
| Shift | Day Shift (Hybrid Work Model) |
| Key Technologies | Salesforce (LWC, AURA), Sales Cloud, Service Cloud, APIs |
| Cloud & DevOps | Salesforce CI/CD, DevOps, Heroku, Azure (preferred) |
| Travel | Occasional (Client-Dependent) |
| Posted Date | August 26, 2025 |
Key Responsibilities
As a Salesforce Delivery Manager, you will:
- Lead end-to-end delivery of Salesforce implementation projects across industry domains.
- Architect and oversee development of scalable solutions using LWC, AURA, LDS, and platform APIs.
- Manage integrations between Salesforce and external systems via REST/SOAP APIs.
- Collaborate with cross-functional teams for requirement gathering, solution design, and delivery.
- Handle client communication independently, including demos, workshops, and project governance.
- Drive DevOps practices including CI/CD, release management, and code quality control.
- Manage multi-member technical teams and ensure on-time, quality deliverables.
- Identify business process optimization opportunities and contribute to innovation.
- Work on advanced Salesforce capabilities like Einstein AI, Chatbots, and Salesforce Industry Clouds.
Required Skills & Expertise
We’re looking for a Salesforce Technical Manager / CRM Project Manager with:
- Minimum 6–8 years of experience in Salesforce CRM development & project delivery.
- Hands-on experience with Salesforce configuration and customization.
- Experience leading at least 4–5 end-to-end Salesforce implementations.
- In-depth knowledge of Sales Cloud, Service Cloud, Marketing Cloud, or Community Cloud.
- Strong understanding of DevOps, CI/CD pipelines, and Salesforce Release Management.
- Familiarity with Heroku, e-commerce integrations, and AI-powered solutions (nice to have).
- Exceptional stakeholder communication, team leadership, and problem-solving skills.
- Ability to produce key deliverables like System Design Documents, use cases, and technical blueprints.
Preferred Qualifications
- Graduate degree in Computer Science, Engineering, or related fields from top-tier institutions.
- Salesforce certifications (e.g., Salesforce Certified Application Architect, Platform Developer II).
- Exposure to Salesforce Industry Clouds and Data Architecture.
- Willingness to travel for short/long-term assignments based on project needs.
Why Join Deloitte India?
- 🌍 Global Impact: Work on transformative digital engagements for world-renowned clients.
- 🚀 Leadership Development: Opportunities to lead and grow at every level.
- 🤝 Collaborative Culture: Be part of a team that values inclusivity and innovation.
- 🌐 Flexible Work Model: Hybrid setup tailored to your lifestyle.
- 📈 Continuous Learning: Access to training, certifications, and global mobility programs.
Apply Now
Ready to drive digital change as a Salesforce Manager at Deloitte India?
👉 Apply directly on Deloitte’s official careers portal
Shape the future of customer engagement with technology, strategy, and leadership.