Manager – Google Cloud Platform (Incident Manager / Shift Lead) | Bengaluru | Deloitte India
Job Description
Summary
Deloitte India is hiring a Manager – Google Cloud Platform (GCP) Incident Manager / Shift Lead in Bengaluru to oversee IT production operations, incident response, and service management. This role is ideal for experienced professionals with 10+ years in IT operations, incident management, and cloud infrastructure leadership, particularly with Google Cloud Platform (GCP). As part of Deloitte’s engineering team, you will lead incident response, recovery processes, and continuous service improvements while managing a high-performing team in a fast-paced, mission-critical environment.
Job Details at a Glance
| Attribute | Details |
|---|---|
| Job Title | Manager – Google Cloud Platform (Incident Manager / Shift Lead) |
| Location | Bengaluru, India |
| Shift | Rotational shifts, may include nights, weekends, and holidays |
| Experience Required | 10+ years in IT operations & leadership, 5+ years in GCP production operations |
| Education | Bachelor’s in Computer Science / IT (Master’s preferred) |
| Certifications | GCP Architect/Security Engineer, ITIL, PMP (preferred) |
| Tools / Platforms | ServiceNow, JIRA, Dynatrace, Grafana, ITSM, GCP infrastructure |
Key Responsibilities
Incident Management & Recovery
- Lead incident response efforts, ensuring timely prioritization and resolution.
- Act as central communication point for major incidents.
- Oversee recovery processes aligned with ITIL best practices.
Process Standardization & Service Improvement
- Standardize and enforce incident management processes across teams.
- Drive continuous improvement initiatives in ITSM and incident modules.
- Conduct daily, weekly, and monthly system health checks and reporting.
Team Leadership & Coordination
- Manage incident response teams, ensuring clear role assignments.
- Provide guidance, mentoring, and leadership to junior staff.
- Ensure efficient deployment of resources during incident escalations.
Reporting & Communication
- Create weekly and monthly performance reports against SLAs/KPIs.
- Maintain clear stakeholder communication during incidents.
- Document incident response procedures and updates.
Required Skills & Qualifications
- 10+ years in IT operations, including incident management and leadership roles.
- Minimum 5 years of direct GCP production operations experience.
- Strong technical knowledge of Google Cloud infrastructure, systems, and applications.
- Proficiency with ServiceNow, JIRA, Dynatrace, Grafana, and ITSM tools.
- Expertise in issue resolution, escalation practices, and root cause analysis.
- Excellent problem-solving and decision-making skills under pressure.
- Strong communication skills for technical and non-technical stakeholders.
- Knowledge of compliance and security protocols for cloud environments.
- Bachelor’s degree in Computer Science, IT, or related field (Master’s preferred).
Preferred Qualifications
- Certifications: GCP Professional Cloud Architect, GCP Security Engineer, ITIL, PMP, CISSP.
- Experience with project management and IT transformation initiatives.
- Advanced degree (Master’s) in technology or management.
- Familiarity with industry-specific compliance standards.
Working Conditions
- Base Location: Bengaluru (may include client site visits and Deloitte offices).
- Shift Work: Rotational, including nights, weekends, and holidays.
- On-Call: Required for critical incident response outside business hours.
Career Growth at Deloitte
- Lead cutting-edge cloud operations and incident management projects.
- Gain global exposure across industries with complex cloud infrastructure.
- Access to leadership development programs and certifications.
- Opportunity to drive innovation and digital transformation in cloud engineering.
Apply Now
Take the next step in your cloud leadership journey with Deloitte India. Apply today to become a Manager – Google Cloud Platform Incident Manager in Bengaluru.