Guest Service Associate – Front Office | Novotel Lucknow Gomti Nagar (Accor Hotels)
Job Description
Summary
Novotel Lucknow Gomti Nagar, part of the Accor Hotels Group, is seeking a motivated Guest Service Associate – Front Office to deliver exceptional guest experiences. In this role, you will manage check-in/check-out operations, assist with guest requests, provide city insights, and ensure a warm and professional welcome at every touchpoint. If you have experience in front office operations, guest relations, or hotel customer service and are looking to grow your career with a world-renowned hospitality brand, this is the opportunity for you.
Job Details at a Glance
| Job Title | Guest Service Associate – Front Office |
|---|---|
| Company | Accor Hotels – Novotel Lucknow Gomti Nagar |
| Location | Lucknow, Uttar Pradesh, India |
| Department | Rooms – Front Office |
| Employment Type | Full-Time, Permanent |
| Shift | Rotational (morning/evening/night shifts) |
| Experience Required | Prior hotel front office experience preferred |
| Education | Hotel Management Diploma/Degree preferred |
| System Knowledge | Opera or similar PMS software |
| Languages | Fluent English (other languages an advantage) |
Key Responsibilities
As a Guest Service Associate – Front Office, you will:
- Provide a warm welcome and ensure smooth check-in, check-out, and cashiering services.
- Handle guest inquiries, requests, and complaints promptly with courtesy and professionalism.
- Offer personalized recommendations about the city, dining, and leisure activities.
- Deliver a consistent branded Accor guest experience throughout the stay.
- Maintain accuracy in foreign exchange, billing, and cashiering operations.
- Ensure front desk areas remain clean, organized, and guest-ready at all times.
- Uphold Novotel and Accor standard operating procedures (SOPs).
Skills & Qualifications
- Prior experience with Opera or other Property Management Systems.
- Excellent verbal and written English communication skills.
- Knowledge of additional languages (Arabic, French, etc.) is an advantage.
- Experience with 3- or 4-star hotel brands preferred.
- Strong interpersonal skills, service orientation, and problem-solving ability.
- Positive attitude, flexibility, and ability to work in a team environment.
Why Join Novotel & Accor Hotels?
- Career Growth: Access to 5,600+ Accor hotels worldwide.
- Learning Opportunities: Ongoing training and development through Accor Academies.
- Employee Benefits: Discounts on stays, dining, and more across Accor properties.
- Inclusive Culture: Be part of a diverse and supportive work environment.
- Sustainability Commitment: Join Accor’s Planet 21 program for responsible hospitality.
Apply Now
If you are passionate about guest service, hotel front office operations, and hospitality excellence, join Novotel Lucknow Gomti Nagar (Accor Hotels) and grow your career with a global leader.