Guest Service Associate – Front Office at Novotel New Delhi City Centre (Accor Careers)
Job Description
Summary
Accor Hotels is hiring Guest Service Associates – Front Office at Novotel New Delhi City Centre. This is an exciting opportunity for graduates and hospitality professionals looking to grow in the hotel and tourism industry. As part of the Accor Group, one of the world’s leading hospitality companies, you will play a vital role in delivering exceptional guest experiences, managing front office operations, and ensuring service excellence. If you’re passionate about guest relations, front office management, and building a career in the hospitality industry, this role offers the perfect platform.
Job Details at a Glance
| Job Title | Guest Service Associate – Front Office |
|---|---|
| Company | Accor Hotels – Novotel New Delhi City Centre |
| Location | New Delhi, India |
| Job Type | Full-Time, Graduate Opportunity |
| Department | Rooms Division – Front Office |
| Experience Required | 1–2 years in hotel front office/guest service roles |
| Shift Type | Rotational Shifts (Morning/Evening/Night) |
| Industry | Hospitality, Hotels, Tourism |
| Reference ID | REF78426F |
Key Responsibilities
As a Guest Service Associate – Front Office at Accor, you will:
- Handle guest check-in, check-out, and reservation processes efficiently.
- Welcome and greet guests, providing a warm and professional first impression.
- Respond to guest queries, concerns, and complaints with effective solutions.
- Maintain high standards of hospitality and ensure guest satisfaction.
- Support front desk administration, including room bookings and payments.
- Promote teamwork and support colleagues to ensure smooth daily operations.
Skills & Qualifications
- Education: Degree/Diploma in Hotel Management or Hospitality.
- Experience: Minimum 1–2 years in a front office or guest service role.
- Skills:
- Strong communication and interpersonal skills.
- Customer service excellence with problem-solving ability.
- Ability to multitask in a fast-paced environment.
- Knowledge of hotel software (PMS systems) is an advantage.
Why Join Accor?
At Accor, we believe in creating limitless possibilities for our people. By joining Novotel New Delhi, you’ll experience:
- A supportive and inclusive work culture.
- Global career growth opportunities within the Accor network.
- Continuous learning and development programs.
- A chance to be part of one of the world’s largest hospitality brands.
Apply Now
Take the next step in your hospitality career with Accor Hotels.
👉 Click here to apply on the official Accor Careers page