Guest Service Associate (Front Office) – ibis Mumbai BKC | Accor Hotels Careers
Job Description
Summary
Join ibis Mumbai BKC, part of the global Accor Hotels network, as a Guest Service Associate – Front Office. This is an excellent opportunity for fresh graduates or hospitality professionals looking to build their career in front office operations and guest relations in Mumbai hotels. In this role, you will welcome guests, handle check-ins and check-outs, assist with luggage, and ensure every guest enjoys a seamless and memorable stay. With professional training and career growth opportunities, ibis Mumbai BKC is the perfect place to begin or grow your hospitality journey.
Job Details at a Glance
| Position | Guest Service Associate – Front Office |
|---|---|
| Hotel/Brand | ibis Mumbai BKC – Accor Hotels |
| Location | Mumbai, India |
| Department | Rooms Division – Front Office |
| Employment Type | Full-Time, Permanent |
| Experience Required | BHM graduates with 1 year experience or Freshers welcome |
| Preferred Tools | Opera or related PMS systems |
| Shifts | Rotational, including weekends/holidays |
| Reference ID | REF78734M |
Key Responsibilities
- Set up operating equipment and inspect linen, amenities, and condiments before service.
- Greet and assist guests with check-in/check-out procedures and luggage handling.
- Address guest queries, requests, and complaints in a professional and friendly manner.
- Promote hotel facilities and upsell services using strong product knowledge.
- Control room inventory and allocate rooms as per guest requirements.
- Stay familiar with property layout, fire exits, and safety procedures.
- Report equipment malfunctions, emergencies, or security concerns to management.
Qualifications & Skills
- Bachelor’s in Hotel Management (BHM) with 1 year of experience as a Front Office Associate, or Freshers may apply.
- Strong communication skills with a service-oriented personality.
- Knowledge of hotel front office systems like Opera is an advantage.
- Ability to multitask and remain calm under pressure.
- Customer-focused with excellent interpersonal skills.
Why Join Accor & ibis Mumbai BKC?
At Accor, you’re more than an employee—you’re a Heartist®. We believe in creating a workplace where you can grow, learn, and thrive. At ibis Mumbai BKC, you’ll gain exposure to global hospitality standards, enjoy a supportive and diverse culture, and access limitless career opportunities within Accor’s worldwide network of 5,500+ hotels.
Apply Now
Take the next step in your hospitality career and become part of the ibis Mumbai BKC – Front Office team.