Guest Service Associate – Front Office | Novotel Ahmedabad (Accor Hotels)
Job Description
Summary
Accor Hotels is looking for a Guest Service Associate – Front Office at Novotel Ahmedabad, India. This is an excellent opportunity for hospitality professionals who are passionate about customer service and front office operations. As a Front Office Guest Service Associate with Accor, you will be the first point of contact for guests, ensuring smooth check-in/check-out experiences, handling guest queries, and maintaining high standards of service. If you thrive in a dynamic environment and enjoy creating memorable guest experiences, this role is perfect for you.
Job Details at a Glance
| Job Title | Guest Service Associate – Front Office |
|---|---|
| Hotel/Brand | Novotel Ahmedabad – Accor Hotels |
| Location | Ahmedabad, Gujarat, India |
| Department | Rooms / Front Office |
| Employment Type | Full-Time, Permanent |
| Shift | Rotational shifts, including weekends |
| Experience Required | Prior experience in Front Office preferred |
| Software Knowledge | Opera PMS or related hotel systems |
| Reports To | Front Office Manager / Duty Manager |
Key Responsibilities
- Deliver excellent guest service by handling check-ins, check-outs, and inquiries.
- Respond promptly to guest queries and resolve issues to ensure satisfaction.
- Maintain the Front Office logbook and prepare detailed shift reports.
- Support the team in delivering efficient and effective front office services.
- Ensure that all guest interactions align with hotel service standards.
- Coordinate with other hotel departments for smooth guest experiences.
- Uphold Accor’s standards of hospitality, professionalism, and guest care.
Skills & Qualifications
- Service-oriented personality with a genuine passion for hospitality.
- Previous front office or guest service experience (preferred).
- Knowledge of Opera PMS or similar hotel management software.
- Strong communication and networking skills.
- Ability to build positive relationships with guests and colleagues.
- Leadership qualities with the ability to set a high-performance example.
- Organized, detail-focused, and capable of handling multiple tasks.
- Proficiency in English; knowledge of local or foreign languages is a plus.
Why Join Accor?
At Accor, we offer limitless career opportunities. Joining Novotel Ahmedabad means being part of a global hospitality brand that values diversity, professional growth, and innovation. You will be supported with training, career development opportunities, and an inclusive work environment designed to help you succeed.
Apply Now
Start your journey with Accor Hotels and grow your hospitality career at Novotel Ahmedabad.
👉 Apply directly via the official Accor Careers website